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Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital
16 references·1 citing·39 second hop
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References

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  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
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  • 2014A comparison between Fuzzy AHP and Fuzzy TOPSIS methods to supplier selection820 cited
  • 2006Multi-criteria decision analysis in natural resource management: A critical review of methods and new modelling paradigms819 cited
  • 2011Fuzzy VIKOR with an application to water resources planning580 cited
  • 1985Ranking alternatives using fuzzy numbers522 cited
  • 2001A fuzzy approach to select the location of the distribution center433 cited
  • 2010An evaluation of airline service quality using the fuzzy weighted SERVQUAL method293 cited
  • 2015An integrated fuzzy MCDM approach for supplier evaluation and selection201 cited
  • 2009A fuzzy QFD approach to achieve agility170 cited
  • 2018Multicriteria decision analysis (MCDA) in health care: a systematic review of the main characteristics and methodological steps165 cited
  • 2016A Comprehensive Literature Review of 50 Years of Fuzzy Set Theory126 cited
  • 2010

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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out‐patient services
94 cited
  • 2017A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services70 cited
  • Cited by

    • 2025Enhancing Hospital Services: Achieving High Quality Under Resource Constraints6 cited