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Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
16 references·1 citing·48 second hop
Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms (2022)Human vs. AI: Understanding the impact of…Task-Dependent Algorithm Aversion (2019)Task-Dependent Algorithm Aver…Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions (2019)Humanizing chatbots: The effe…Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases (2019)Frontiers: Machines vs. Human…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)Bridging the Qualitative–Quan…The Uncanny Valley [From the Field] (2012)The Uncanny Valley [From the …Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots (2008)Measurement Instruments for t…On-line trust: concepts, evolving themes, a model (2003)On-line trust: concepts, evol…Stimulus‐Organism‐Response Reconsidered: An Evolutionary Step in Modeling (Consumer) Behavior (2002)Stimulus‐Organism‐Response Re…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Interpersonal attraction in exchange and communal relationships. (1979)Interpersonal attraction in e…An approach to environmental psychology (1974)An approach to environmental …Artificial intelligence empowered conversational agents: A systematic literature review and research agenda (2023)Artificial intelligence empow…Work and motivation (1964)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 2018When to use and how to report the results of PLS-SEM33,063 cited
  • 1995An Integrative Model Of Organizational Trust22,324 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,541 cited
  • 1974An approach to environmental psychology7,295 cited
  • 2012The Uncanny Valley [From the Field]3,938 cited
  • 2008Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots3,418 cited
  • 2013Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems12,371 cited
  • 2019Task-Dependent Algorithm Aversion1,596 cited
  • 1979Interpersonal attraction in exchange and communal relationships.1,588 cited
  • 2003On-line trust: concepts, evolving themes, a model1,215 cited
  • 2019Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases1,147 cited

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2019
Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions
1,145 cited
  • 2002Stimulus‐Organism‐Response Reconsidered: An Evolutionary Step in Modeling (Consumer) Behavior1,128 cited
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    • 2023Artificial intelligence empowered conversational agents: A systematic literature review and research agenda421 cited