SZodixStudyAcademic Library
DashboardShelvesOpen accessMy libraryInboxNotesWriteLearnAlerts
More
Ask your libraryNotificationsQuick citeReview
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
B2C E-Commerce Customer Churn Prediction Based on K-Means and SVM
16 references·12 citing·43 second hop
B2C E-Commerce Customer Churn Prediction Based on K-Means and SVM (2022)B2C E-Commerce Customer Churn Prediction …Churn Prediction in Telecommunication using Logistic Regression and Logit Boost (2020)Churn Prediction in Telecommu…RFM ranking – An effective approach to customer segmentation (2018)RFM ranking – An effective ap…A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees (2018)A new hybrid classification a…Retention Futility: Targeting High-Risk Customers Might be Ineffective (2017)Retention Futility: Targeting…Ensemble boosted trees with synthetic features generation in application to bankruptcy prediction (2016)Ensemble boosted trees with s…Customers churn prediction and marketing retention strategies. An application of support vector machines based on the AUC parameter-selection technique in B2B e-commerce industry (2016)Customers churn prediction an…A comparative analysis of data preparation algorithms for customer churn prediction: A case study in the telecommunication industry (2016)A comparative analysis of dat…Churn prediction using comprehensible support vector machine: An analytical CRM application (2014)Churn prediction using compre…New insights into churn prediction in the telecommunication sector: A profit driven data mining approach (2011)New insights into churn predi…Credit card churn forecasting by logistic regression and decision tree (2011)Credit card churn forecasting…Support vector machines for default prediction of SMEs based on technology credit (2009)Support vector machines for d…Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models (2006)Defection Detection: Measurin…Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques (2006)Churn prediction in subscript…Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting (2004)Customer base analysis: parti…Why Satisfied Customers Defect (1996)Why Satisfied Customers DefectWhy Satisfied Customers Defect (1995)Why Satisfied Customers DefectEnhancing customer retention in Online Retail through churn prediction: A hybrid RFM, K-means, and deep neural network approach (2025)Enhancing customer retention …Predicting customer abandonment in recurrent neural networks using short-term memory (2024)Predicting customer abandonme…Customer data prediction and analysis in e-commerce using machine learning (2024)Customer data prediction and …Customer churn prediction model based on hybrid neural networks (2024)Customer churn prediction mod…Predict customer churn using combination deep learning networks model (2023)Predict customer churn using …Leveraging metaheuristics with artificial intelligence for customer churn prediction in telecom industries (2023)Leveraging metaheuristics wit…Customer Churn Prediction in the Banking Sector Using Machine Learning-Based Classification Models (2023)Customer Churn Prediction in …Development of fading channel patch based convolutional neural network models for customer churn prediction (2022)Development of fading channel…Customer churn prediction model: a case of the telecommunication market (2022)Customer churn prediction mod…Analysis of Unsupervised Machine Learning Techniques for an Efficient Customer Segmentation using Clustering Ensemble and Spectral Clustering (2022)Analysis of Unsupervised Mach…An Ensemble Model for Predicting Retail Banking Churn in the Youth Segment of Customers (2022)An Ensemble Model for Predict…An Approach to Churn Prediction for Cloud Services Recommendation and User Retention (2022)An Approach to Churn Predicti…A Logit Model of Brand Choice Calibrated on Scanner Data (1983)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Switching barriers and repurchase intentions in services (2000)Customer churn prediction using improved balanced random forests (2008)Building comprehensible customer churn prediction models with advanced rule induction techniques (2010)Customer churn prediction in telecommunications (2011)Benchmarking state-of-the-art classification algorithms for credit scoring (2003)Modeling Customer Lifetime Value (2006)Customer churn prediction in the telecommunication sector using a rough set approach (2016)A machine learning framework for customer purchase prediction in the non-contractual setting (2018)Zero defections: quality comes to services. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Valuing Customers (2004)The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)A novel heterogeneous ensemble credit scoring model based on bstacking approach (2017)Machine-Learning Techniques for Customer Retention: A Comparative Study (2018)Incorporating textual information in customer churn prediction models based on a convolutional neural network (2019)Financial Ratios As Predictors of Failure (1966)FINANCIAL RATIOS, DISCRIMINANT ANALYSIS AND THE PREDICTION OF CORPORATE BANKRUPTCY (1968)Financial Ratios and the Probabilistic Prediction of Bankruptcy (1980)A comparative study on base classifiers in ensemble methods for credit scoring (2016)Predicting failure in the U.S. banking sector: An extreme gradient boosting approach (2018)CatBoost model and artificial intelligence techniques for corporate failure prediction (2021)Credit Scoring and Its Applications (2002)The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration (2003)Benchmarking state-of-the-art classification algorithms for credit scoring: An update of research (2015)A Churn Prediction Model Using Random Forest: Analysis of Machine Learning Techniques for Churn Prediction and Factor Identification in Telecom Sector (2019)COVID‐19 Pandemic in the New Era of Big Data Analytics: Methodological Innovations and Future Research Directions (2020)Machine learning for credit scoring: Improving logistic regression with non-linear decision-tree effects (2021)A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Application of data mining techniques in customer relationship management: A literature review and classification (2008)In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions (2017)The effect of social networks structure on innovation performance: A review and directions for research (2018)Digital Analytics: Modeling for Insights and New Methods (2020)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)Handling class imbalance in customer churn prediction (2008)Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House (2013)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)
this work references cited by second hop

References

  • 1995Why Satisfied Customers Defect2,226 cited
  • 1996Why Satisfied Customers Defect809 cited
  • 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
  • 2018A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees529 cited
  • 2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach460 cited
  • 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
  • 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
  • 2016Ensemble boosted trees with synthetic features generation in application to bankruptcy prediction419 cited
  • 2017Retention Futility: Targeting High-Risk Customers Might be Ineffective292 cited
  • 2011Credit card churn forecasting by logistic regression and decision tree225 cited
  • 2009Support vector machines for default prediction of SMEs based on technology credit221 cited
  • 2016A comparative analysis of data preparation algorithms for customer churn prediction: A case study in the telecommunication industry214 cited
  • 2018RFM ranking – An effective approach to customer segmentation214 cited
  • 2014

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Churn prediction using comprehensible support vector machine: An analytical CRM application
175 cited
  • 2016Customers churn prediction and marketing retention strategies. An application of support vector machines based on the AUC parameter-selection technique in B2B e-commerce industry161 cited
  • 2020Churn Prediction in Telecommunication using Logistic Regression and Logit Boost160 cited
  • Cited by

    • 2023Customer Churn Prediction in the Banking Sector Using Machine Learning-Based Classification Models56 cited
    • 2024Customer churn prediction model based on hybrid neural networks37 cited
    • 2025Enhancing customer retention in Online Retail through churn prediction: A hybrid RFM, K-means, and deep neural network approach28 cited
    • 2022Analysis of Unsupervised Machine Learning Techniques for an Efficient Customer Segmentation using Clustering Ensemble and Spectral Clustering27 cited
    • 2023Leveraging metaheuristics with artificial intelligence for customer churn prediction in telecom industries27 cited
    • 2022An Ensemble Model for Predicting Retail Banking Churn in the Youth Segment of Customers26 cited
    • 2023Predict customer churn using combination deep learning networks model24 cited
    • 2022An Approach to Churn Prediction for Cloud Services Recommendation and User Retention18 cited
    • 2024Customer data prediction and analysis in e-commerce using machine learning17 cited
    • 2022Development of fading channel patch based convolutional neural network models for customer churn prediction14 cited
    • 2024Predicting customer abandonment in recurrent neural networks using short-term memory13 cited
    • 2022Customer churn prediction model: a case of the telecommunication market13 cited