SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer Identification
16 references·5 citing·47 second hop
Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer Identification (2022)Sustainable Development and Customer Sati…Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty (2018)Co-creation: A Key Link Betwe…Corporate Social Responsibility in Developing Countries as an Emerging Field of Study (2016)Corporate Social Responsibili…Stakeholder Theory: The State of the Art (2010)Stakeholder Theory: The State…Organizational responsibility: Doing good and doing well. (2010)Organizational responsibility…Why would corporations behave in socially responsible ways? an institutional theory of corporate social responsibility (2007)Why would corporations behave…Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…Corporate Social Responsibility and Marketing: An Integrative Framework (2004)Corporate Social Responsibili…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…The myth of the ethical consumer – do ethics matter in purchase behaviour? (2001)The myth of the ethical consu…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Customer voluntary performance: Customers as partners in service delivery (1997)Customer voluntary performanc…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Alumni and their alma mater: …Social Identity Theory and the Organization (1989)Social Identity Theory and th…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…A Model for Predictive Measurements of Advertising Effectiveness (1961)A Model for Predictive Measur…Achieving Sustainable Customer Loyalty in the Petrochemical Industry: The Effect of Service Innovation, Product Quality, and Corporate Image with Customer Satisfaction as a Mediator (2024)Achieving Sustainable Custome…The effects of economic, environmentally and socially related SDGs strategies of banking institutions on their customers’ behavior (2023)The effects of economic, envi…Mastering customer lock-in by servitization innovation strategies of asset specificity (2023)Mastering customer lock-in by…Online Platform Customer Shopping Repurchase Behavior Analysis (2022)Online Platform Customer Shop…Linking Corporate Social Responsibility, Consumer Identification and Purchasing Intention (2022)Linking Corporate Social Resp…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The psychology of interpersonal relations. (1958)Economic Action and Social Structure: The Problem of Embeddedness (1985)Building Brand Community (2002)The Social Identity Theory of Intergroup Behavior (2004)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Firm Resources and Sustained Competitive Advantage (1991)Stakeholder Theory and “The Corporate Objective Revisited” (2004)Corporate governance and environmental performance: is there really a link? (2011)Gender diversity, board independence, environmental committee and greenhouse gas disclosure (2014)The Social Psychology of Organizations. (1979)Leadership and Performance beyond Expectations (1987)Organizational Images and Member Identification (1994)TOWARD A STEWARDSHIP THEORY OF MANAGEMENT (1997)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)A Three-Dimensional Conceptual Model of Corporate Performance (1979)The Economic Institutions of Capitalism (1987)The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment (2006)Measuring Corporate Social Responsibility: A Scale Development Study (2008)Do Investors Value Sustainability? A Natural Experiment Examining Ranking and Fund Flows (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)What We Know and Don’t Know About Corporate Social Responsibility (2012)Corporate Sustainability: First Evidence on Materiality (2016)Corporate Social Responsibility and Firm Risk: Theory and Empirical Evidence (2018)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Institutions, Institutional Change and Economic Performance (1990)Putting the S back in corporate social responsibility: A multilevel theory of social change in organizations (2007)Does Corporate Social Responsibility Lead to Superior Financial Performance? A Regression Discontinuity Approach (2015)Possessions and the Extended Self (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)An Organizing Framework for Collective Identity: Articulation and Significance of Multidimensionality. (2004)Social Identity Theory and Self‐categorization Theory: A Historical Review (2008)Inclusion and Diversity in Work Groups: A Review and Model for Future Research (2010)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)
this work references cited by second hop

References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1992Alumni and their alma mater: A partial test of the reformulated model of organizational identification5,770 cited
  • 1989Social Identity Theory and the Organization5,394 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2007Why would corporations behave in socially responsible ways? an institutional theory of corporate social responsibility4,891 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • 2010Stakeholder Theory: The State of the Art2,753 cited
  • 2004Corporate Social Responsibility and Marketing: An Integrative Framework1,872 cited
  • 2001The myth of the ethical consumer – do ethics matter in purchase behaviour?1,653 cited
  • 1961A Model for Predictive Measurements of Advertising Effectiveness1,525 cited
  • 1997Customer voluntary performance: Customers as partners in service delivery1,325 cited
  • 2016Corporate Social Responsibility in Developing Countries as an Emerging Field of Study932 cited
  • 2010

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Organizational responsibility: Doing good and doing well.
662 cited
  • 2018Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty514 cited
  • Cited by

    • 2023The effects of economic, environmentally and socially related SDGs strategies of banking institutions on their customers’ behavior34 cited
    • 2022Linking Corporate Social Responsibility, Consumer Identification and Purchasing Intention33 cited
    • 2024Achieving Sustainable Customer Loyalty in the Petrochemical Industry: The Effect of Service Innovation, Product Quality, and Corporate Image with Customer Satisfaction as a Mediator18 cited
    • 2023Mastering customer lock-in by servitization innovation strategies of asset specificity9 cited
    • 2022Online Platform Customer Shopping Repurchase Behavior Analysis9 cited