Employee Engagement Index: A Case Study of Academic Support Staff of Higher Education

Abstract

This study focuses on developing an Employee Engagement Index for academic support staff due to its role as a strategic driver to improve performance.It was measured using 31 indicators developed from three dimensions of engagement, including vigour, dedication, and absorption, tested and applied on education support staff at a higher education institution in Surabaya certified by the Quality Management System ISO 9001:2015.The measurement index produced was capable of functioning as a monitoring and evaluation tool for higher education institutions towards developing and maintaining competitive advantage.

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