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The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots
16 references·1 citing·42 second hop
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References

  • 2006Using thematic analysis in psychology237,789 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View148,734 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models26,283 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics19,243 cited
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  • 2008Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots3,419 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,379 cited
  • 1994Computers are social actors2,345 cited

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  • 2008Human–Robot Interaction: A Survey1,680 cited
  • 2019Consumers acceptance of artificially intelligent (AI) device use in service delivery1,545 cited
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    • 2024AI Meets the Shopper: Psychosocial Factors in Ease of Use and Their Effect on E-Commerce Purchase Intention103 cited