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Are the Time-Poor Willing to Pay More for Online Grocery Services? When ‘No’ Means ‘Yes’
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References

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  • 1996Goal constructs in psychology: Structure, process, and content.2,311 cited
  • 2002Understanding Service Convenience1,613 cited
  • 2005Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay1,204 cited
  • 2001Shopping Online for Freedom, Control, and Fun1,150 cited
  • 2005Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context943 cited
  • 2006An assessment of value creation in mobile service delivery and the moderating role of time consciousness897 cited
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  • 2013Measuring consumer perceptions of online shopping convenience551 cited
  • 2007SERVCON: development and validation of a multidimensional service convenience scale502 cited
  • 1923Relation of Consumers' Buying Habits to Marketing Methods500 cited
  • 2018How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM

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471 cited
  • 2015Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction453 cited
  • 2011How Should Consumers’ Willingness to Pay be Measured? An Empirical Comparison of State-of-the-Art Approaches443 cited
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    • 2023A Multi-Criteria Group Decision-Making Method for Risk Assessment of Live-Streaming E-Commerce Platform26 cited