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Does it pay to be honest? The effect of retailer-provided negative feedback on consumers’ product choice and shopping experience
16 references·0 citing·48 second hop
Does it pay to be honest? The effect of retailer-provided negative feedback on consumers’ product choice and shopping experience (2022)Does it pay to be honest? The effect of r…Algorithm appreciation: People prefer algorithmic to human judgment (2019)Algorithm appreciation: Peopl…Overcoming Algorithm Aversion: People Will Use Imperfect Algorithms If They Can (Even Slightly) Modify Them (2016)Overcoming Algorithm Aversion…Algorithm Aversion: People Erroneously Avoid Algorithms after Seeing Them Err (2014)Algorithm Aversion: People Er…Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)Understanding customers' repe…The effects of utilitarian and hedonic online shopping value on consumer preference and intentions (2006)The effects of utilitarian an…Understanding Service Convenience (2002)Understanding Service Conveni…Bad is Stronger than Good (2001)Bad is Stronger than GoodMachines and Mindlessness: Social Responses to Computers (2000)Machines and Mindlessness: So…Consumers' Use of Persuasion Knowledge: The Effects of Accessibility and Cognitive Capacity on Perceptions of an Influence Agent (2000)Consumers' Use of Persuasion …The media equation: how people treat computers, television, and new media like real people and places (1997)The media equation: how peopl…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)The Persuasion Knowledge Mode…Development and validation of a scale for measuring state self-esteem. (1991)Development and validation of…Adaptive strategy selection in decision making. (1988)Adaptive strategy selection i…Behavioral Decision Theory: Processes of Judgement and Choice (1981)Behavioral Decision Theory: P…A study of normative and informational social influences upon individual judgment. (1955)A study of normative and info…The Psychology of Interpersonal Relations. (1958)The Elaboration Likelihood Model of Persuasion (1986)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)ATTITUDES AND ATTITUDE CHANGE (1997)Networked Narratives: UnderstandingWord-of-Mouth Marketing in Online Communities (2014)Marketing through Instagram influencers: the impact of number of followers and product divergence on brand attitude (2017)The Principles of Psychology (1891)An Inventory for Measuring Depression (1961)Society and the Adolescent Self-Image (1965)Self-esteem as an interpersonal monitor: The sociometer hypothesis. 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References

  • 2001Bad is Stronger than Good7,670 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1997The media equation: how people treat computers, television, and new media like real people and places4,887 cited
  • 1955A study of normative and informational social influences upon individual judgment.4,815 cited
  • 2000Machines and Mindlessness: Social Responses to Computers3,990 cited
  • 1994The Persuasion Knowledge Model: How People Cope with Persuasion Attempts3,796 cited
  • 2014Algorithm Aversion: People Erroneously Avoid Algorithms after Seeing Them Err3,203 cited
  • 2019Algorithm appreciation: People prefer algorithmic to human judgment2,045 cited
  • 1991Development and validation of a scale for measuring state self-esteem.2,005 cited
  • 1988Adaptive strategy selection in decision making.1,953 cited
  • 1981Behavioral Decision Theory: Processes of Judgement and Choice1,689 cited
  • 2002Understanding Service Convenience1,613 cited
  • 2000Consumers' Use of Persuasion Knowledge: The Effects of Accessibility and Cognitive Capacity on Perceptions of an Influence Agent1,339 cited
  • 2012Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk1,332 cited

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  • 2016Overcoming Algorithm Aversion: People Will Use Imperfect Algorithms If They Can (Even Slightly) Modify Them1,225 cited
  • 2006The effects of utilitarian and hedonic online shopping value on consumer preference and intentions1,081 cited
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