Dealing with Cynical Citizens

Evan Michael Berman

255 citations0/0 files storedPublic Administration Review

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Public Policy and Administration Research Electoral Systems and Political Participation Political Theory and Democracy

Abstract

This paper presents a theory of citizen cynicism concerning government and, based on a national survey, examines the extent of cynicism and the extent to which public officials can reduce the level of cynicism by adapting better communication strategies, improving public participation in derision-making, and enhancing government's reputation for efficiency and effectiveness.

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2015Citizens’ Use of Social Media in Government, Perceived Transparency, and Trust in Government 2004Public Meetings and the Democratic Process 2015Unconscious Bias in Citizens’ Evaluations of Public Sector Performance 2005The Role of Trust in the Modern Administrative State 2007Managerial Effectiveness of Government Performance Measurement: Testing a Middle‐Range Model 2016Linking public sector social media and e-government website use to trust in government 2010Stealthy Footsteps to the Boardroom: Executives' Backgrounds, Sophisticated Interpersonal Influence Behavior, and Board Appointments 2015Open government objectives and participation motivations

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