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Exploring the Effectiveness of Business Gifts: A Controlled Field Experiment
8 references·9 citing·45 second hop
Exploring the Effectiveness of Business Gifts: A Controlled Field Experiment (1992)Exploring the Effectiveness of Business G…Influence : science and practice (1985)Influence : science and pract…A Controlled Field Study of Corrective Advertising Using Multiple Exposures and a Commercial Medium (1980)A Controlled Field Study of C…Reciprocal concessions procedure for inducing compliance: The door-in-the-face technique. (1975)Reciprocal concessions proced…Obligation, donor resources, and reactions to aid in three cultures. (1975)Obligation, donor resources, …Effects of a favor and liking on compliance (1971)Effects of a favor and liking…Some determinants of gratitude. (1968)Some determinants of gratitud…Reciprocity and credit building in a laboratory dyad. (1968)Reciprocity and credit buildi…Experimental and Quasi-Experimental Designs for Research (1963)Experimental and Quasi-Experi…Do consumers appreciate promotional gifts? (2023)Do consumers appreciate promo…Silent persuasion. Incidental use of promotional merchandise benefits unfamiliar brands (2021)Silent persuasion. Incidental…Why Cheap, Low-Quality Giveaways Are Bad for Brands (2020)Why Cheap, Low-Quality Giveaw…After-service gifts: evaluating how presence, context and value impact customer satisfaction and customer delight (2020)After-service gifts: evaluati…“Touching” services: tangible objects create an emotional connection to services even before their first use (2020)“Touching” services: tangible…Intentions-Based Reciprocity to Monetary and Non-Monetary Gifts (2018)Intentions-Based Reciprocity …How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms (2016)How Gifts Influence Relations…Gifts-Upon-Entry and Appreciatory Comments: Reciprocity Effects in Retailing (2011)Gifts-Upon-Entry and Apprecia…Marketing relationnel: la carte d'anniversaire revisitée (2003)Marketing relationnel: la car…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Naturalistic inquiry (1985)The Commitment-Trust Theory of Relationship Marketing (1994)La résistance du consommateur: Proposition d'un cadre d'analyse (2007)The Psychology of Interpersonal Relations. (1958)Theory and Methods of Scaling (1958)The Norm of Reciprocity: A Preliminary Statement (1960)The Evolution of Reciprocal Altruism (1971)An attributional theory of achievement motivation and emotion. (1985)Gratitude and well-being: A review and theoretical integration (2010)Statistical principles in experimental design. (1962)Social Behavior: Its Elementary Forms (1963)Prosocial Organizational Behaviors (1986)Gratitude and Prosocial Behavior (2006)Inequity In Social Exchange (1965)A Theory of Psychological Reactance (1968)Interpersonal attraction in exchange and communal relationships. (1979)Recipient reactions to aid. (1982)Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis. (1991)A Theory of Cognitive Dissonance (1957)Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior. (1988)A Theory of Cognitive Dissonance (2017)The Social Psychology of Groups (1959)Compliance without pressure: The foot-in-the-door technique. (1966)A Literature Review of Empirical Studies of Philanthropy (2010)AI-based chatbots in customer service and their effects on user compliance (2020)The Impact of Television Advertising: Learning Without Involvement (1965)Handbook of Industrial and Organizational Psychology. (1977)Information Response Models: An Integrated Approach (1982)Measuring Attitude toward the Brand and Purchase Intentions (2004)Damage from Corrective Advertising: Causes and Cures (2008)Advances in Consumer Research (2025)The Behavioral Consequences of Service Quality (1996)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework (2022)How firms can create delightful customer experience? Contrasting roles of future reward uncertainty (2022)“Going the extra mile”: an integrative model of customer delight (2023)A Focus Theory of Normative Conduct: A Theoretical Refinement and Reevaluation of the Role of Norms in Human Behavior (1991)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)Social Influence: Compliance and Conformity (2004)Determining Validity in Qualitative Inquiry (2000)Five Misunderstandings About Case-Study Research (2004)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)
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References

  • 1963Experimental and Quasi-Experimental Designs for Research15,090 cited
  • 1985Influence : science and practice3,581 cited
  • 1975Reciprocal concessions procedure for inducing compliance: The door-in-the-face technique.561 cited
  • 1968Some determinants of gratitude.354 cited
  • 1971Effects of a favor and liking on compliance351 cited
  • 1968Reciprocity and credit building in a laboratory dyad.139 cited
  • 1975Obligation, donor resources, and reactions to aid in three cultures.84 cited
  • 1980A Controlled Field Study of Corrective Advertising Using Multiple Exposures and a Commercial Medium31 cited

Cited by

  • 2020After-service gifts: evaluating how presence, context and value impact customer satisfaction and customer delight25 cited
  • 2003Marketing relationnel: la carte d'anniversaire revisitée24 cited
  • 2016How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms21 cited
  • 2018Intentions-Based Reciprocity to Monetary and Non-Monetary Gifts19 cited
  • 2011Gifts-Upon-Entry and Appreciatory Comments: Reciprocity Effects in Retailing14 cited
  • 2020“Touching” services: tangible objects create an emotional connection to services even before their first use12 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2021
Silent persuasion. Incidental use of promotional merchandise benefits unfamiliar brands
8 cited
  • 2020Why Cheap, Low-Quality Giveaways Are Bad for Brands6 cited
  • 2023Do consumers appreciate promotional gifts?6 cited