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Rediscovering Satisfaction
16 references·16 citing·41 second hopsampled
Rediscovering Satisfaction (1999)Rediscovering SatisfactionAdvances in Consumer Research (2025)Advances in Consumer ResearchJournal of Business Ethics (2017)Journal of Business EthicsSatisfaction: A Behavioral Perspective on the Consumer (2010)Satisfaction: A Behavioral Pe…Journal of Applied Social Psychology (2010)Journal of Applied Social Psy…Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies (1998)Paradoxes of Technology: Cons…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…Reviving brand loyalty: A reconceptualization within the framework of consumer-brand relationships (1997)Reviving brand loyalty: A rec…The Spoken and the Unspoken: A Hermeneutic Approach to Understanding the Cultural Viewpoints That Underlie Consumers' Expressed Meanings (1994)The Spoken and the Unspoken: …River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…A Meaning-Based Model of Advertising Experiences (1992)A Meaning-Based Model of Adve…Close relationships as including other in the self. (1991)Close relationships as includ…Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)Happiness is everything, or i…The Long Interview (1988)The Long InterviewAdvances in Consumer Research (1983)Advances in Consumer ResearchCommitment and satisfaction in romantic associations: A test of the investment model (1980)Commitment and satisfaction i…The Social Psychology of Groups (1960)The Social Psychology of Grou…How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love (2018)How gamification marketing ac…Experience, Emotion, and Eudaimonia: A Consideration of Tourist Experiences and Well-being (2016)Experience, Emotion, and Euda…Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism (2015)Influence of Experiences on M…Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Interrelations between Servic…Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model (2011)Assessing the effects of serv…Customer value anticipation, customer satisfaction and loyalty: An empirical examination (2010)Customer value anticipation, …A Meta-Analysis of Organizational Complaint Handling and Customer Responses (2010)A Meta-Analysis of Organizati…An extended model of the antecedents and consequences of consumer satisfaction for hospitality services (2008)An extended model of the ante…Repurchase loyalty: The role of involvement and satisfaction (2007)Repurchase loyalty: The role …The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective (2006)The Role of Cognition and Aff…The Impact of Brand Commitment on Loyalty to Retail Service Brands (2005)The Impact of Brand Commitmen…Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture (2004)Service Quality Perceptions a…Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors (2004)Ability of Experience Design …LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE (2003)LOGISTICS SERVICE PERFORMANCE…Prior Knowledge and Complacency in New Product Learning (2002)Prior Knowledge and Complacen…Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Customer satisfaction and ret…A Self-Rating Depression Scale (1965)Society and the Adolescent Self-Image (1965)Generalized expectancies for internal versus external control of reinforcement. (1966)On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)The Psychology of Interpersonal Relations. (1958)Self-schemata and processing information about the self. (1977)Review of personality and social psychology (1980)Who is this "We"? Levels of collective identity and self representations. (1996)An Organizing Framework for Collective Identity: Articulation and Significance of Multidimensionality. (2004)Empathy (2018)A Theory of Cognitive Dissonance (1957)A longitudinal test of the investment model: The development (and deterioration) of satisfaction and commitment in heterosexual involvements. (1983)Attachment as an Organizational Framework for Research on Close Relationships (1994)The Investment Model Scale: Measuring commitment level, satisfaction level, quality of alternatives, and investment size (1998)A Theory of Cognitive Dissonance (2017)Exchange and Power in Social Life (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Liberatory Postmodernism and the Reenchantment of Consumption (1995)Development of a Scale to Measure Memorable Tourism Experiences (2010)Exploring the essence of memorable tourism experiences (2011)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Residents' perceptions on tourism impacts (1992)The Group Engagement Model: Procedural Justice, Social Identity, and Cooperative Behavior (2003)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Handbook of Interview Research (2001)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The qualitative research interview (2006)A Review of The Empirical Ethical Decision-Making Literature: 1996–2003 (2005)13 Ethical Decision Making: Where We’ve Been and Where We’re Going (2008)Doing Right Leads to Doing Well: When the Type of CSR and Reputation Interact to Affect Consumer Evaluations of the Firm (2011)Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness (2002)
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References

  • 1989Happiness is everything, or is it? Explorations on the meaning of psychological well-being.14,823 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1988The Long Interview5,219 cited
  • 1983Advances in Consumer Research2,879 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 1960The Social Psychology of Groups2,173 cited
  • 1980Commitment and satisfaction in romantic associations: A test of the investment model1,956 cited
  • 2017Journal of Business Ethics1,946 cited
  • 1991Close relationships as including other in the self.1,937 cited
  • 1998Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies1,307 cited
  • 2010Journal of Applied Social Psychology1,077 cited
  • 2010Satisfaction: A Behavioral Perspective on the Consumer892 cited
  • 1997Reviving brand loyalty: A reconceptualization within the framework of consumer-brand relationships677 cited
  • 1992A Meaning-Based Model of Advertising Experiences580 cited
  • 1994

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The Spoken and the Unspoken: A Hermeneutic Approach to Understanding the Cultural Viewpoints That Underlie Consumers' Expressed Meanings
485 cited

Cited by

  • 2004Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors660 cited
  • 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking644 cited
  • 2015Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism480 cited
  • 2010A Meta-Analysis of Organizational Complaint Handling and Customer Responses479 cited
  • 2006The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective477 cited
  • 2005The Impact of Brand Commitment on Loyalty to Retail Service Brands442 cited
  • 2003LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE427 cited
  • 2008An extended model of the antecedents and consequences of consumer satisfaction for hospitality services395 cited
  • 2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh394 cited
  • 2016Experience, Emotion, and Eudaimonia: A Consideration of Tourist Experiences and Well-being383 cited
  • 2010Customer value anticipation, customer satisfaction and loyalty: An empirical examination380 cited
  • 2018How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love357 cited
  • 2011Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model345 cited
  • 2007Repurchase loyalty: The role of involvement and satisfaction342 cited
  • 2004Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture286 cited
  • 2002Prior Knowledge and Complacency in New Product Learning279 cited