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Design and Management of Service Processes
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Design and Management of Service Processes (1997)Design and Management of Service ProcessesContinuous cycles of data-enabled design: reimagining the IoT development process (2022)Continuous cycles of data-ena…Virtual Worlds as Collaborative Innovation and Knowledge Platform (2012)Virtual Worlds as Collaborati…Service process simulation for integrated service evaluation (2011)Service process simulation fo…Business-Oriented Development Methodology for IT Service Management (2008)Business-Oriented Development…Applications of service engineering methods and tool to industries (2007)Applications of service engin…Kostenorientierte Entwicklung von Dienstleistungen (2003)Kostenorientierte Entwicklung…Integrierte Entwicklung von Dienstleistungen und Netzwerken — Dienstleistungskooperationen als strategischer Erfolgsfaktor (2003)Integrierte Entwicklung von D…Business reengineering : die Radikalkur für das Unternehmen (1994)Grundlagen der Dienstleistungsproduktion (1998)Service Management (2004)Strategische Netzwerke (1992)Key Concepts for New Service Development (1996)The Core Competence of the Corporation (2006)Analyzing Information Flows in Service Networks (2008)Optimization by the Analytic Hierarchy Process (1979)The Analytic Hierarchy Process (1985)Service Engineering: a novel engineering discipline for producers to increase value combining service and product (2006)Service development for product services : a maturity model and a field research (2011)Quality function deployment (2012)Testing the Methodology to Generate Design for Product Service Supportability (DfPSS) Guidelines and Rules: An Application Case (2017)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Moving Toward a Virtual Knowledge Platform for Faith Community Nurses (2016)Designing services that deliver (1984)Clarifying the concept of product–service system (2002)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Designing flexible service systems: application to machine tools (2014)Design Product-Service Systems by Using a Hybrid Approach: The Fashion Renting Business Model (2022)Design and Management of Service Processes (1997)Steps toward a science of service systems (2007)Finding the Right Balanced Scorecard for Business-Driven IT Management: A Literature Review (2012)CloudLive: a life cycle framework for cloud services (2015)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)Evolving to a New Dominant Logic for Marketing (2003)PRODUCT DESIGN AND DEVELOPMENT (2018)FOUR PATTERNS OF DATA-DRIVEN DESIGN ACTIVITIES IN NEW PRODUCT DEVELOPMENT (2023)D3 framework: An evidence-based data-driven design framework for new product service development (2024)
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Cited by

  • 2008Business-Oriented Development Methodology for IT Service Management20 cited
  • 2022Continuous cycles of data-enabled design: reimagining the IoT development process17 cited
  • 2011Service process simulation for integrated service evaluation15 cited
  • 2003Integrierte Entwicklung von Dienstleistungen und Netzwerken — Dienstleistungskooperationen als strategischer Erfolgsfaktor14 cited
  • 2007Applications of service engineering methods and tool to industries13 cited
  • 2012Virtual Worlds as Collaborative Innovation and Knowledge Platform9 cited
  • 2003Kostenorientierte Entwicklung von Dienstleistungen7 cited

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