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The Customer Revolution (hardcover)
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The Customer Revolution (hardcover) (2001)The Customer Revolution (hardcover)Continuous and Co-creative Business Model Creation (2016)Continuous and Co-creative Bu…Supply chain analysis of e-tailing versus retailing operation – a case study (2014)Supply chain analysis of e-ta…The importance of focus for generating customer value (2006)The importance of focus for g…Design Processes for Sustainable Performances: A Model and a Method (2006)Design Processes for Sustaina…Reengineering Work: Don’t Automate, Obliterate (1990)Putting the enterprise into the enterprise system. (1998)Service Level Analysis method - SLAM (2010)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)Internet retailing: enablers, limiters and market consequences (2002)Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)E-fulfillment and multi-channel distribution – A review (2007)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Fifth Discipline (1990)Building Strong Brands (1995)Constructing brand value proposition statements: a systematic literature review (2017)Competitive advantage, creating and sustaining superior performance (1985)Evolving to a New Dominant Logic for Marketing (2003)Digitales Unternehmen im Gesundheitswesen – Harmonisierung von Markt- und Technologieprioritäten (2018)
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  • 2006Design Processes for Sustainable Performances: A Model and a Method16 cited
  • 2016Continuous and Co-creative Business Model Creation11 cited
  • 2006The importance of focus for generating customer value11 cited
  • 2014Supply chain analysis of e-tailing versus retailing operation – a case study11 cited

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