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• 2019Library value through user satisfaction: The case of academic libraries in Ghana14 cited
• 2023Exploring Library Activities, Learning Spaces, and Challenges Encountered Towards the Establishment of a Learning Commons10 cited
• 2019Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria8 cited
• 2023The role of libraries in academic achievement: case study of Azerbaijan university libraries7 cited
• 2015Users Satisfaction with Library Services7 cited
• 2016Users’ Satisfaction and Return on Investment (ROI) for Online Database Library Databases: A Malaysian Technical University Perspective7 cited
• 2017User’s Satisfaction with Library Resources and Services: A Case Study of IIT Libraries in India7 cited
• 2016Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus.5 cited
• 2023Use of E-Library Services by Postgraduate Students at Mzuzu University4 cited
• 2022The Indicators of Library Service Quality and Satisfaction among Students of Nigerian Higher Education Institutions. A Principal Component Analysis Approach.3 cited
• 2015KEGIATAN PELAYANAN PERPUSTAKAAN DI PERPUSTAKAAN BATU API (Studi Kasus Mengenai Proses Pelayanan Perpustakaan Dan Jenis Pelayanan Di Perpustakaan Batu Api)2 cited
• 2014A Study on the Factors of Civil Petitions & Complaints within Public Libraries