Article2009

Crisis management

51 citations0/0 files storedDisaster Prevention and Management An International Journal

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Public Relations and Crisis Communication Disaster Management and Resilience Leadership, Behavior, and Decision-Making Studies

Abstract

Purpose The purpose of this paper is to gather arguments and counterarguments about crises management to date, in order to add value to the current knowledge. Design/methodology/approach The originality of the concept has remained untouched. The whole idea of writing the literature review was based on what others have done to date and at what point further research stopped and why. This took place only by reading previous research and not conducting any primary research. Findings Crisis management is what almost all businesses have to have expertise in if success is sought. Based on this study one fit for all strategy is one of the main components of failure as well as failed crisis management. Research limitations/implications The main limitation is that not enough has been done in this arena and future research is essential to establish why the majority of businesses do not in fact learn lessons from past mistakes. More importantly they do not take some issues as seriously as they should; which in turn leads to crisis, when management is difficult because the timing is too late. However they claim otherwise and have no factual justification. Practical implications Identifying the credible source of information and being flexible in terms of learning is the most important thing. There are various researches conducted, which are abundant with examples of successful as well as failed crisis management strategies. This paper brings research together in order to contribute to the current knowledge and let scholars and practitioners enjoy one of the latest literature reviews of crisis management with recent and real examples. Originality/value History repeats over time, but one needs to realise this and have the ability to update the solutions compatible with the faced situation and the time. The twenty‐first century is a complex era and needs sophisticated management with proactive and adaptable attitude. Managers normally forecast a situation and before it turns to crisis they deal with it prudently and control the whole situation professionally.

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References

1998Reframing Crisis Management 1997It Depends: A Contingency Theory of Accommodation in Public Relations 1994The Hidden Crisis in Product‐harm Crisis Management 2003Preparing for evil.2002When Two (or More) Heads are Better Than One: The Promise and Pitfalls of Shared Leadership 2006Crisis management or crisis response system?2002A New Approach to Crisis Management 1997Integrating the Crisis Management Perspective into the Strategic Management Process

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