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How Do They Really Help? An Empirical Study of the Role of Different Information Sources in Building Brand Trust
16 references·14 citing·43 second hop
How Do They Really Help? An Empirical Study of the Role of Different Information Sources in Building Brand Trust (2010)How Do They Really Help? An Empirical Stu…Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Service quality, relationship…Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust (2005)Effects of consumer perceptio…Brand Synthesis: The Multidimensionality of Brand Knowledge (2003)Brand Synthesis: The Multidim…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Word-of-Mouth Processes within a Services Purchase Decision Context (2000)Word-of-Mouth Processes withi…Strategic Brand Management: Building, Measuring, and Managing Brand Equity. (2000)Strategic Brand Management: B…Trust And Distrust: New Relationships and Realities (1998)Trust And Distrust: New Relat…Building Strong Brands (1997)Building Strong BrandsThe Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Consumer Knowledge Assessment (1994)Consumer Knowledge AssessmentRelationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Social Ties and Word-of-Mouth Referral Behavior (1987)Social Ties and Word-of-Mouth…Familiarity and Its Impact on Consumer Decision Biases and Heuristics (1981)Familiarity and Its Impact on…Compatibility as a Prerequisite: Research on the Factors Influencing the Continuous Use Intention of In-vehicle Games Based on Diffusion of Innovations Theory (2023)Compatibility as a Prerequisi…A framework for transitioning brand trust to brand love (2023)A framework for transitioning…Evaluating the Impact of Religious Icons and Symbols on Consumer’s Brand Evaluation: Context of Hindu Religion (2021)Evaluating the Impact of Reli…Brand Personality as a Predictor of Consumer Brand Relationship (2021)Brand Personality as a Predic…The Moderating Effect of Brand Trust on The Relationship Between Customer Brand Engagement and Brand Loyalty: A Conceptual Review (2020)The Moderating Effect of Bran…Sincerity or ploy? An investigation of corporate social responsibility campaigns (2019)Sincerity or ploy? An investi…Impact of the link between individuals and their region on the customer-regional brand relationship (2018)Impact of the link between in…The Moderating Role of Country of Origin on Brand Equity, Repeat Purchase Intentions, and Word of Mouth in Trinidad and Tobago (2017)The Moderating Role of Countr…The cross-cultural scale development process: The case of brand-evoked nostalgia in Belgium and the United States (2017)The cross-cultural scale deve…What Influences the Repurchase Intention for Luxury Brands?-The Relative Impacts of Luxury Value Dimensions (2016)What Influences the Repurchas…The role of brand schemas, information transparency, and source of message on apparel brands' social responsibility communication (2015)The role of brand schemas, in…Brand Trust: Scale Development and Validation (2015)Brand Trust: Scale Developmen…Antecedents and moderators of brand trust in the context of baby care toiletries (2015)Antecedents and moderators of…Credibility of online reviews and initial trust (2012)Credibility of online reviews…Building Strong Brands (1995)The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)Brands and Branding: Research Findings and Future Priorities (2006)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Economic Action and Social Structure: The Problem of Embeddedness (1985)A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)Communication Strategies in Marketing Channels: A Theoretical Perspective (1990)Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Dimensions of Consumer Expertise (1987)Dimensions of Brand Personality (1997)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)The Evolution of Loyalty Intentions (2006)Consumer Responses to Corporate Social Responsibility (CSR) Initiatives: Examining the Role of Brand-Cause Fit in Cause-Related Marketing (2007)Holistic Package Design and Consumer Brand Impressions (2008)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Validation Guidelines for IS Positivist Research (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)A Theory of Cognitive Dissonance (1957)The Strength of Weak Ties (1973)ADOPTION OF AN ORGANIZATIONAL PRACTICE BY SUBSIDIARIES OF MULTINATIONAL CORPORATIONS: INSTITUTIONAL AND RELATIONAL EFFECTS. (2002)An Integrative Model of Organizational Trust: Past, Present, and Future (2007)On the Evaluation of Structural Equation Models (1988)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 2000Strategic Brand Management: Building, Measuring, and Managing Brand Equity.3,261 cited
  • 1998Trust And Distrust: New Relationships and Realities3,092 cited
  • 1987Social Ties and Word-of-Mouth Referral Behavior2,389 cited
  • 2003Brand Synthesis: The Multidimensionality of Brand Knowledge1,911 cited
  • 2000Word-of-Mouth Processes within a Services Purchase Decision Context1,335 cited
  • 1981Familiarity and Its Impact on Consumer Decision Biases and Heuristics961 cited
  • 2007Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty813 cited
  • 1994Consumer Knowledge Assessment801 cited

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1997
Building Strong Brands
785 cited
  • 2005Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust750 cited
  • Cited by

    • 2012Credibility of online reviews and initial trust217 cited
    • 2017The cross-cultural scale development process: The case of brand-evoked nostalgia in Belgium and the United States70 cited
    • 2019Sincerity or ploy? An investigation of corporate social responsibility campaigns46 cited
    • 2015The role of brand schemas, information transparency, and source of message on apparel brands' social responsibility communication42 cited
    • 2015Antecedents and moderators of brand trust in the context of baby care toiletries40 cited
    • 2015Brand Trust: Scale Development and Validation37 cited
    • 2018Impact of the link between individuals and their region on the customer-regional brand relationship37 cited
    • 2017The Moderating Role of Country of Origin on Brand Equity, Repeat Purchase Intentions, and Word of Mouth in Trinidad and Tobago34 cited
    • 2023A framework for transitioning brand trust to brand love30 cited
    • 2021Evaluating the Impact of Religious Icons and Symbols on Consumer’s Brand Evaluation: Context of Hindu Religion27 cited
    • 2016What Influences the Repurchase Intention for Luxury Brands?-The Relative Impacts of Luxury Value Dimensions18 cited
    • 2023Compatibility as a Prerequisite: Research on the Factors Influencing the Continuous Use Intention of In-vehicle Games Based on Diffusion of Innovations Theory13 cited
    • 2020The Moderating Effect of Brand Trust on The Relationship Between Customer Brand Engagement and Brand Loyalty: A Conceptual Review12 cited
    • 2021Brand Personality as a Predictor of Consumer Brand Relationship11 cited