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Factor Influences Selection of Islamic Banking: A Study on Malaysian Customer Preferences
11 references·6 citing·32 second hop
Factor Influences Selection of Islamic Banking: A Study on Malaysian Customer Preferences (2009)Factor Influences Selection of Islamic Ba…The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006)The effect of automated servi…Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…Strategic marketing management: the case of Islamic banks (1997)Strategic marketing managemen…Consumer behaviour : advances and applications in marketing (1997)Consumer behaviour : advances…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Understanding Customer Expectations of Service (1991)Understanding Customer Expect…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Factors Influencing The Preference Of Customers Towards Islamic Banking: Evidence From Malaysia (2020)Factors Influencing The Prefe…Assessing the Awareness of Islamic Law on Equity Investment in State of Assam, India (2020)Assessing the Awareness of Is…A Qualitative Study of the Problems and Prospects of Online Banking in Developing Economies – Case of Nigeria (2018)A Qualitative Study of the Pr…Attitudes of Customers towards Islamic Banks in Kuwait (2016)Attitudes of Customers toward…Survey on customer related studies in Islamic banking (2013)Survey on customer related st…Bank Selection Influencing Factors: A Study on Customer Preferences with Reference to Rajshahi City (2012)Bank Selection Influencing Fa…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Understanding digital content marketing (2008)E‐retailing by banks: e‐service quality and its importance to customer satisfaction (2009)Corporate social responsibility (CSR) and customer loyalty in the hotel industry: A cross-country study (2020)Advertising as Information (1974)Breaking Free from Product Marketing (1977)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumers and brands: a study of the impact of self‐image congruence on brand preference and satisfaction (2001)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity (2015)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A Service‐Orientated Approach to Marketing of Services (1978)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)E-S-QUAL (2004)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Customer satisfaction and loyalty in a digital environment: an empirical test (2006)Modelling risk perception and trust in food safety information within the theory of planned behaviour (2006)The Importance of Quality, Satisfaction, Trust, and Image in Relation to Rural Tourist Loyalty (2008)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 1999Islamic banking: a study of customer satisfaction and preferences in Jordan509 cited
  • 2006The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction292 cited
  • 1997Consumer behaviour : advances and applications in marketing195 cited
  • 1997Strategic marketing management: the case of Islamic banks93 cited

Cited by

  • 2013Survey on customer related studies in Islamic banking25 cited
  • 2016Attitudes of Customers towards Islamic Banks in Kuwait21 cited
  • 2018A Qualitative Study of the Problems and Prospects of Online Banking in Developing Economies – Case of Nigeria18 cited

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  • 2012Bank Selection Influencing Factors: A Study on Customer Preferences with Reference to Rajshahi City17 cited
  • 2020Factors Influencing The Preference Of Customers Towards Islamic Banking: Evidence From Malaysia14 cited
  • 2020Assessing the Awareness of Islamic Law on Equity Investment in State of Assam, India14 cited