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• 2019Administration by Algorithm? Public Management meets Public Sector Machine Learning174 cited
• 2019Administration by Algorithm?132 cited
• 2011How Credible Is the Evidence, and Does It Matter? An Analysis of the Program Assessment Rating Tool93 cited
• 2015Governance of Mandated Corporate Social Responsibility: Evidence from Indian Government-owned Firms89 cited
• 2010MEASURING QUALITY IN SOCIAL CARE SERVICES: THEORY AND PRACTICE83 cited
• 2011“Community-Based Operations Research”68 cited
• 2017What Explains Agency Heads’ Length of Tenure? Testing Managerial Background, Performance, and Political Environment Effects38 cited
• 2019An Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation37 cited
• 2013MAKING ENDS MEET: HOW REINVENTION REFORMS COMPLEMENT PUBLIC SERVICE MOTIVATION35 cited
• 2019Pay‐for‐Success Development in the United States: Feasible or Failing to Launch?35 cited
• 2011Developing and Validating New Concepts and Measures of Program Goal Ambiguity in the U.S. Federal Government28 cited
• 2020One Stop Shops for Public Services: Evidence from Citizen Service Centers in Brazil27 cited
• 2007Performance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service