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International Students Assesment of Service Quality In Academic Libraries
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International Students Assesment of Service Quality In Academic Libraries (2021)International Students Assesment of Servi…Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision (2017)Quality and the Academic Libr…Testing the Service Quality Provided by the University of Girne American Library (2014)Testing the Service Quality P…Understanding the Expectations of Pakistani Libraries Users: A LibQUAL Study (2012)Understanding the Expectation…International Students' Perception of Library Services and Information Resources in Chinese Academic Libraries (2012)International Students' Perce…Evaluating library service quality: Use of LibQUAL+™ (2012)Evaluating library service qu…Service Quality and Students’ Satisfaction at Higher Learning Institutions: The Competing Dimensions of Malaysian Universities’ Competitiveness (2011)Service Quality and Students’…Factorial invariance of LibQUAL+® as a measure of library service quality over time (2011)Factorial invariance of LibQU…Measuring service quality of a public university library in Bangladesh using SERVQUAL (2009)Measuring service quality of …Measuring service quality in an academic library: an Indian case study (2007)Measuring service quality in …Service quality and customer retention: building long‐term relationships (2004)Service quality and customer …Service quality and customer loyalty perspectives on two levels of retail relationships (2003)Service quality and customer …Service quality in academic libraries (1996)Service quality in academic l…Determining quality in academic libraries (1996)Determining quality in academ…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Zen and the Art of Motorcycle Maintenance: An Inquiry into Values (1974)Defining and Measuring the Library’s Impact on Campuswide Outcomes (1998)Academic library performance measures and undergraduates' library use and educational outcomes (2002)Evaluation Research: An Overview (2006)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service Management: Operations, Strategy, Information Technology (2003)Service Management (2004)Service quality and customer satisfaction in academic libraries (2010)P-TRANSQUAL: a service quality model of public land transport services (2015)Explaining User Satisfaction with Academic Libraries: Strategic Implications (1998)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)The value of academic Libraries: A comprehensive research review and report (2010)Higher education quality assessment model: towards achieving educational quality standard (2015)Narratives of a sense of belonging: Perspectives from a sample of international students in South Africa (2018)What are the factors that contribute to postgraduate international students’ academic success? A Malaysian qualitative study (2018)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider (2004)Customer experience – a review and research agenda (2017)The influence of e-banking service quality on customer loyalty (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Customer service in emergency relief chains (2009)How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality (2015)Tourism service quality and destination loyalty – the mediating role of destination image from international tourists’ perspectives (2016)A Service Quality Model and its Marketing Implications (1984)Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece (2013)Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries (2014)The influence of culture on service quality leading to customer satisfaction and moderation role of type of bank (2018)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Principles and Practice of Structural Equation Modeling (2012)LibQUAL Revisited: Further Analysis of Qualitative and Quantitative Survey Results at the University of Mississippi (2013)Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries (2017)Development and validation of a modified LibQUAL scale in health sciences libraries: application of Structural Equation Modeling (2023)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Influence of curriculum quality and educational service quality on student experiences: A case study in sport management programs (2016)Service Quality and Students Level of Satisfaction in Private Colleges in Vietnam (2016)Perceived service quality in Indonesian Islamic higher education context (2020)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Methods for measuring service quality in University Libraries in New Zealand (1996)Creating a Culture of Assessment: A Catalyst for Organizational Change (2004)
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References

  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2003Service quality and customer loyalty perspectives on two levels of retail relationships407 cited
  • 2004Service quality and customer retention: building long‐term relationships324 cited
  • 2011Service Quality and Students’ Satisfaction at Higher Learning Institutions: The Competing Dimensions of Malaysian Universities’ Competitiveness111 cited
  • 2009Measuring service quality of a public university library in Bangladesh using SERVQUAL104 cited
  • 2007Measuring service quality in an academic library: an Indian case study87 cited
  • 1996Determining quality in academic libraries83 cited
  • 1996Service quality in academic libraries81 cited
  • 2011Factorial invariance of LibQUAL+® as a measure of library service quality over time31 cited
  • 2012International Students' Perception of Library Services and Information Resources in Chinese Academic Libraries26 cited
  • 2012Understanding the Expectations of Pakistani Libraries Users: A LibQUAL Study16 cited
  • 2017Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision13 cited
  • 2012Evaluating library service quality: Use of LibQUAL+™8 cited
  • 2014Testing the Service Quality Provided by the University of Girne American Library5 cited

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