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American Customer Satisfaction Index, 1994
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American Customer Satisfaction Index, 1994 (2004)American Customer Satisfaction Index, 1994Digital insurance acceptance among older adults in the context of AI (2025)Digital insurance acceptance …Evaluating Customer Satisfaction in Energy Markets Using a Multicriteria Method: The Case of Electricity Market in Greece (2020)Evaluating Customer Satisfact…A Review of Quality Dimensions in e-Government Services (2006)A Review of Quality Dimension…A comparative analysis of cultural, conceptual and practical constraints on quality management implementations--findings from Australian and Korean banking industries (2003)A comparative analysis of cul…Customer service on the Web: A cross-industry investigation (2002)Customer service on the Web: …A Case for Analytical Customer Relationship Management (2002)A Case for Analytical Custome…Data preparation for data mining (1999)Data Mining Cookbook: Modeling Data for Marketing, Risk, and Customer Relationship Management (2000)Analysis of Customer Behavior using Clustering and Association Rules (2012)A Review of Different Data Mining Techniques in Customer Segmentation (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The balanced scorecard : measures that drive performance (1992)GovQual: A quality driven methodology for E-Government project planning (2008)Web 2.0 applications in government web sites (2012)Development of quantitative model to investigate the strategic relationship between information quality and e-government benefits (2015)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Cultural Effects On Customer Satisfaction With Service Encounters (2009)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)E-customer service capability and value creation (2008)Quality Tourism Experiences: Reviews, Reflections, Research Agendas (2009)Measuring quality perception in electronic commerce (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Marketing management: analysis. planning. implementation and control (2000)Evaluating Recognitive Balanced Scorecard-Based Quality Improvement Strategies of Energy Investments With the Integrated Hesitant 2-Tuple Interval-Valued Pythagorean Fuzzy Decision-Making Approach to QFD (2020)Go for green life: linking green dynamic capabilities and ethical leadership with green competitive advantage through green marketing strategy (2025)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)User Acceptance of Information Technology: Toward A Unified View1 (2003)
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  • 2006A Review of Quality Dimensions in e-Government Services93 cited
  • 2020Evaluating Customer Satisfaction in Energy Markets Using a Multicriteria Method: The Case of Electricity Market in Greece50 cited
  • 2002Customer service on the Web: A cross-industry investigation42 cited
  • 2003A comparative analysis of cultural, conceptual and practical constraints on quality management implementations--findings from Australian and Korean banking industries26 cited
  • 2002A Case for Analytical Customer Relationship Management16 cited
  • 2025Digital insurance acceptance among older adults in the context of AI9 cited

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