SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
User satisfaction
3 references·2 citing·23 second hop
User satisfaction (1980)User satisfactionAn investigation of the relationship between public relations activities and budget allocation in public libraries (1979)An investigation of the relat…Towards an understanding of inequity. (1963)Towards an understanding of i…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Key library service dimensions for serving the needs of higher education students in Namibia (2015)Key library service dimension…Adapting service quality concepts to academic libraries (1997)Adapting service quality conc…Delivering Quality Service (1990)Delivering quality service: balancing customer perceptions and expectations (1990)The Importance of Servicescapes in Leisure Service Settings (1994)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Avaliação da qualidade da biblioteca universitária a partir da percepção de seus clientes: a metodologia LibQUAL+® e suas perspectivas de aplicação no Brasil (2013)Quality in library services - A literature review study (2022)Effective Public Relations (1953)Effective Public Relations (1967)From paradigm to practice: the logic of promotion (1981)Public relations in academic libraries (2001)Use of Public Relations and Publicity (PRP) by the public libraries in Lahore, Pakistan (2015)A Theory of Social Comparison Processes (1954)Social Behavior: Its Elementary Forms (1963)New directions in equity research. (1973)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An empirical examination of a model of perceived service quality and satisfaction (1996)Understanding Customer Delight and Outrage (1999)Virtual reality and gamification in marketing higher education: a review and research agenda (2020)Inequity In Social Exchange (1965)Managing Legitimacy: Strategic and Institutional Approaches (1995)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
this work references cited by second hop

References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 1963Towards an understanding of inequity.5,146 cited
  • 1979An investigation of the relationship between public relations activities and budget allocation in public libraries15 cited

Cited by

  • 1997Adapting service quality concepts to academic libraries55 cited
  • 2015Key library service dimensions for serving the needs of higher education students in Namibia5 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work