Competencies, Skills and Training Needs of Hospitality Firm Employees in Oman towards Promotion: An Inquiry

Abstract

The aim of this study is to find out the necessary competencies, skills and trainings that hospitality employees must have in order for them to accelerate in advance into key position. This is to measure the capabilities of the employee on how they should perform and what are the expected output when they are promoted in to middle post. It is empirical that when you hold a middle position you must be equipped by couple of skills and upgrade it from time to time by attending trainings and seminars, so that the knowledge and information are attune and innovative. Findings revealed in this study that trainings and development, attitude, education as well as previous working experience in the same industry were all rated as important, it can make an individual to be more qualified, competent and effective to hold position in the hospitality industry.

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