Business process modelling and analysis using discrete-event simulation

Vlatka Hlupić · Stewart Robinson

47 citations0/0 files storedWinter Simulation Conference

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Business Process Modeling and Analysis Simulation Techniques and Applications Simulation and Modeling Applications

Abstract

Globalisation and competitive pressure urge many organisations to radically change business processes. Although this approach can provide significant benefits such as reducing costs or improving efficiency, there are substantial risks associated with it. Using simulation for modelling and analysis of business processes can reduce that risk and increase the chance for success of business process re-engineering projects. This paper investigates the potential of simulation modelling to be used for modelling business processes and supports the case for a wider use of simulation techniques by the business community. Following a discussion on business process modelling methods and tools, the usability of simulation modelling for evaluating alternative business process strategies is investigated. Examples of simulation models representing business processes are presented and discussed.

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References

2011The New Industrial Engineering: Information Technology and Business Process Redesign 1997Business Process Change: A Study of Methodologies, Techniques, and Tools*1994Process Innovation: Reengineering Work through Information Technology 1993Business re-engineering—a strategy-driven approach 1994The new and the old of business process redesign 1994A methodology for business process redesign: experiences and issues 1996Re‐Engineering the Sense of Self: the Manager and the Management Guru*1993A Methodology for reengineering businesses

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2005Capturing the dual relationship between simulation models and their context 2007Criteria for the Evaluation of Business Process Simulation Tools 2010Incorporating risk into business process models 2003Integrating the Conceptualization and Simulation of Business Processes: A Modeling Method and Arena Template 2005Modelling the integration of BP and IT using business process simulation

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