Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Defining and measuring productivity in the public sector: managerial perceptions

11 references·15 citing·46 second hop

FromToDepth

this work references cited by second hop

References

1994Making Democracy Work7,882 cited
1997Customer contributions and roles in service delivery968 cited
2001The performance prism in practice648 cited
2002Service productivity595 cited
2005Demystifying productivity and performance466 cited
1998Productivity, quality and relationship marketing in service operations301 cited
2004Service productivity209 cited
2005Performance management in the UK public sector168 cited
1992Restructuring towards a Service Orientation: The Strategic Challenges139 cited
1998Content and measurement of productivity in the service sector138 cited
2007Performance measurement systems in the Finnish public sector121 cited

Cited by

2017Do HR Practices Influence Job Satisfaction? Examining the Mediating Role of Employee Engagement in Indian Public Sector Undertakings78 cited
2013The productivity challenge in services: measurement and strategic perspectives66 cited
2015The connection between organizational climate and well-being at work66 cited
2020The impact of public sector scorecard adoption on the effectiveness of accounting information systems towards the sustainable performance in public sector

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

65 cited

2012Contribution to social exchange in public organizations: examining how support, trust, satisfaction, commitment and work outcomes are related44 cited

2014Distinctive features of service performance measurement41 cited

2011Clashes as potential for innovation in public service sector reform39 cited

2012A contingency approach to performance measurement in service operations31 cited

2013When subordinates feel supported by managers: investigating the relationships between support, trust, commitment and outcomes27 cited

2013How can We Enhance Productivity in Social Work? Dynamically Reflective Structures, Dialogic Leadership and the Development of Transformative Expertise20 cited

2014Innovation in the public sector: Is it measurable?12 cited

2023Performance Management in Public Sector Organizations: A Bibliometric Analysis9 cited

2022Output measurement in professional public organizations: insights from European justice systems5 cited

2022Determination of Training Material and Organisational Culture Impact in Vocational Training Effectiveness in Bahrain3 cited

2022Holokrasinin Çalışan Güçlendirme ve Verimliliğine Etkisinde Demografik Değişkenlerin Düzenleyici Rolü: Sağlık Çalışanlarıyla Bir Uygulama2 cited