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Developing Co-creation-driven Innovation: the role of Customer Experience Orientation and Organizational Agility
16 references·0 citing·54 second hop
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(2000)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Dynamic capabilities as (workable) management systems theory (2018)Dynamic capabilities, creativity and innovation capability and their impact on competitive advantage and firm performance: The moderating role of entrepreneurial orientation (2018)Identifying Digital Transformation Paths in the Business Model of SMEs during the COVID-19 Pandemic (2020)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Business Models, Business Strategy and Innovation (2009)Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)Business Models for Sustainability (2015)Business model innovation for circular economy and sustainability: A review of approaches (2019)Circular business models: A review (2020)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Business Model Innovation: Opportunities and Barriers3,850 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2016Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy2,310 cited
  • 2015Business Models: Origin, Development and Future Research Perspectives1,248 cited
  • 2015Managing Co‐creation Design: A Strategic Approach to Innovation517 cited
  • 2011Collaborative networked organisations and customer communities: value co-creation and co-innovation in the networking era512 cited
  • 2010Customer experience management: a critical review of an emerging idea501 cited
  • 2010It's about human experiences… and beyond, to co-creation300 cited
  • 2008Co‐creating value through customers' experiences: the Nike case298 cited
  • 2016Value co-creation between firms and customers: The role of big data-based cooperative assets273 cited
  • 2003The human side of organizational agility251 cited
  • 2017Strategic agility-driven business model renewal: the case of an SME196 cited
  • 2017

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Business Model Innovation: How to Create Value in a Digital World
179 cited
  • 2017Airbnb customer experience: Evidence of convergence across three countries151 cited
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