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La construction sociale des aptitudes professionnelles: le secteur de l'accueil
16 references·0 citing·41 second hop
La construction sociale des aptitudes professionnelles: le secteur de l'accueil (2008)La construction sociale des aptitudes pro…Human Resource Management in the Hospitality and Tourism Industry (2014)Human Resource Management in …The Skills That Matter (2004)The Skills That MatterSkills development in tourism: South Africa's tourism-led development strategy (2004)Skills development in tourism…Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart (2003)Trolley Dolly or Skilled Emot…The Labour of Aesthetics and the Aesthetics of Organization (2003)The Labour of Aesthetics and …Communities of Coping: Collective Emotional Labour in Service Work (2003)Communities of Coping: Collec…The McDonaldization of Society (2001)The McDonaldization of SocietyThe McDonaldization of Society (2000)The McDonaldization of SocietyThe experience economy: work is theatre & every business a stage (1999)The experience economy: work …Research in hospitality human resource management and organizational behaviour (1998)Research in hospitality human…The Nature of Managerial Work in Developing Countries: A Limited Test of the Universalist Hypothesis (1997)The Nature of Managerial Work…Hard-skills, soft-skills: undervaluing hospitality’s ‘service with a smile’ (1997)Hard-skills, soft-skills: und…Unskilled work and the hospitality industry: myth or reality? (1996)Unskilled work and the hospit…Critical Issues in Tourism: A Geographical Perspective (1994)Critical Issues in Tourism: A…Tourism, Technology and Competitive Strategies (1993)Tourism, Technology and Compe…Multinational corporations in the international hotel industry (1982)Multinational corporations in…The International Allocation of Economic Activity (1977)EXPLAINING CHANGING PATTERNS OF INTERNATIONAL PRODUCTION: IN DEFENCE OF THE ECLECTIC THEORY (1979)Explaining the International Direct Investment Position of Countries: Towards a Dynamic or Developmental Approach (1982)Tourism politics and political science (1983)The economic organization of tourism (1998)Tourism and DEVELOPMENTEvidence from Mexico (1999)Modernity and the Holocaust (1990)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Handbook of Organization Studies (1997)When the customer is wrong: A review of research on aggression and sexual harassment in service encounters (2008)‘Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services (2009)Towards Responsible Research and Innovation in the Information and Communication Technologies and Security Technologies Fields (2014)The Presentation of Self in Everyday Life. (1956)Interaction Ritual: Essays on Face-to-Face Behavior. (1968)The Managed Heart: Commercialization of Human Feeling (1984)Emotional labour, burnout and job satisfaction in UK teachers: the role of workplace social support (2011)Free to be you and me: A climate of authenticity alleviates burnout from emotional labor. (2011)The state of the heart: Emotional labor as emotion regulation reviewed and revised. (2017)Emotion Work, Feeling Rules, and Social Structure (1979)Distinction: A Social Critique of the Judgement of Taste. (1985)The Logic of Practice (1990)Employee experience of aesthetic labour in retail and hospitality (2007)Are we all cultural intermediaries now? An introduction to cultural intermediaries in context (2012)Evolving to a New Dominant Logic for Marketing (2003)Co-creation experiences: The next practice in value creation (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Skills in Australia: Towards Workforce Development and Sustainable Skill Ecosystems (2006)High-Touch and Here-to-Stay: Future Skills Demands in US Low Wage Service Occupations (2009)Soft skills and employability: Evidence from UK retail (2011)Strategic use of information technologies in the tourism industry (1998)Sustainable tourism: A state‐of‐the‐art review (1999)Traditions of sustainability in tourism studies (2006)The Disneyization of Society (1999)New Public Management Is Dead--Long Live Digital-Era Governance (2005)A review of innovation research in tourism (2009)Tourism marketing images of industrial cities (1996)Power relations and community-based tourism planning (1997)Integrated rural tourism: (2008)Glocalization as Globalization: Evolution of a Sociological Concept (2004)Modeling the Structure of Collective Action (2006)Youth debt, mastery, and self-esteem: Class-stratified effects of indebtedness on self-concept (2011)
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References

  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 2001The McDonaldization of Society1,665 cited
  • 1993Tourism, Technology and Competitive Strategies1,453 cited
  • 1994Critical Issues in Tourism: A Geographical Perspective638 cited
  • 2003The Labour of Aesthetics and the Aesthetics of Organization571 cited
  • 2003Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart558 cited
  • 2003Communities of Coping: Collective Emotional Labour in Service Work491 cited
  • 2000The McDonaldization of Society274 cited
  • 1982Multinational corporations in the international hotel industry134 cited
  • 2004The Skills That Matter115 cited
  • 2014Human Resource Management in the Hospitality and Tourism Industry83 cited
  • 1998Research in hospitality human resource management and organizational behaviour79 cited
  • 1997The Nature of Managerial Work in Developing Countries: A Limited Test of the Universalist Hypothesis77 cited
  • 1997Hard-skills, soft-skills: undervaluing hospitality’s ‘service with a smile’76 cited
  • 2004Skills development in tourism: South Africa's tourism-led development strategy69 cited

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  • 1996Unskilled work and the hospitality industry: myth or reality?60 cited
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