References

• 2004A Beginner's Guide to Structural Equation Modeling6,189 cited
• 2004E-S-QUAL3,962 cited
• 2019The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector485 cited
• 2018Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction243 cited
• 2015The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention1231 cited
• 2021Changes in Consumption Patterns and Tourist Promotion after the COVID-19 Pandemic181 cited
• 2017The influence of service quality on customer satisfaction and loyalty in B2B technology service industry163 cited
• 2017A Model of Memorable Tourism Experience: The Effects on Satisfaction, Affective Commitment, and Storytelling161 cited
• 2022Factors affecting hotel managers’ intentions to adopt robotic technologies: A global study148 cited
• 2021Service Quality and Customer Satisfaction in Hospitality, Leisure, Sport and Tourism: An Assessment of Research in Web of Science103 cited
• 2020Influence of self-service technology (SST) service quality dimensions as a second-order factor on perceived value and customer satisfaction in a mobile banking application94 cited
• 2015The Impact of Self-Service Technology and the Presence of Others on Cause-Related Marketing Programs in Restaurants90 cited
• 2016Self-service Technology Adoption: An Analysis of Customer to Technology Interactions