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A relational identification perspective on why and when servant leadership foster employees' extra-role customer service
16 references·1 citing·43 second hop
A relational identification perspective on why and when servant leadership foster employees' extra-role customer service (2022)A relational identification perspective o…Do Ethical, Authentic, and Servant Leadership Explain Variance Above and Beyond Transformational Leadership? A Meta-Analysis (2016)Do Ethical, Authentic, and Se…Servant Leadership and Serving Culture: Influence on Individual and Unit Performance (2013)Servant Leadership and Servin…The Necessity of Others is The Mother of Invention: Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity (2011)The Necessity of Others is Th…Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Sources of Method Bias in Soc…Servant Leadership: A Review and Synthesis (2010)Servant Leadership: A Review …Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.20,615 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It16,216 cited
  • 2010Servant Leadership: A Review and Synthesis2,337 cited
  • 2008Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity.1,878 cited
  • 2007Relational Job Design and the Motivation to Make a Prosocial Difference1,864 cited
  • 2011The Necessity of Others is The Mother of Invention: Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity1,552 cited
  • 2016Do Ethical, Authentic, and Servant Leadership Explain Variance Above and Beyond Transformational Leadership? A Meta-Analysis1,485 cited
  • 2003The two faces of transformational leadership: Empowerment and dependency.1,384 cited
  • 1998To Be or Not to Be?: Central Questions in Organizational Identification1,228 cited
  • 2004Transformational versus servant leadership: a difference in leader focus1,222 cited
  • 2002A review of servant leadership attributes: developing a practical model1,141 cited
  • 2013Servant Leadership and Serving Culture: Influence on Individual and Unit Performance1,138 cited

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2007
Relational Identity and Identification: Defining Ourselves Through Work Relationships
1,111 cited
  • 2010Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation.956 cited
  • 1997Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors948 cited
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    • 2024Linking performance appraisal fairness and performance feedback to bankers’ extra-role customer service behavior: A serial multiple mediation model14 cited