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The Impact of Customer Experience and Customer Engagement on Behavioral Intentions: Does Competitive Choices Matters?
16 references·1 citing·35 second hop
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References

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  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 1992Alumni and their alma mater: A partial test of the reformulated model of organizational identification5,809 cited
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  • 2011Customer Engagement4,036 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,656 cited
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  • 1989How Competitive Forces Shape Strategy3,271 cited
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  • 1998Welcome to the experience economy.3,099 cited
  • 2008The five competitive forces that shape strategy.2,944 cited
  • 1991Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grande Valley1,645 cited
  • 2010Demystifying customer brand engagement: Exploring the loyalty nexus

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1,476 cited
  • 2004Narrative Processing: Building Consumer Connections to Brands1,452 cited
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    • 2025User-driven innovation in the telecom sector: The power of engaging customers in new service creation8 cited