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After-sales service and warranty decisions of a durable goods manufacturer
16 references·4 citing·47 second hop
After-sales service and warranty decisions of a durable goods manufacturer (2022)After-sales service and warranty decision…Free or bundled: Channel selection decisions under different power structures (2014)Free or bundled: Channel sele…Manufacturer's pricing strategy for supply chain with warranty period-dependent demand (2012)Manufacturer's pricing strate…After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both? (2010)After-sales service competiti…Configuring the after-sales service supply chain: A multiple case study (2007)Configuring the after-sales s…Chapter 31 Coordination and Lock-In: Competition with Switching Costs and Network Effects (2007)Chapter 31 Coordination and L…Winning in the aftermarket (2006)Winning in the aftermarketA General Equilibrium Model for Industries with Price and Service Competition (2004)A General Equilibrium Model f…Durable Goods Theory for Real World Markets (2003)Durable Goods Theory for Real…Supply Chain Coordination Under Channel Rebates with Sales Effort Effects (2002)Supply Chain Coordination Und…Warranty Signalling and Reputation (2001)Warranty Signalling and Reput…Price and Time Competition for Service Delivery (2000)Price and Time Competition fo…Customer support (1999)Customer supportProduct life cycle cost analysis: State of the art review (1998)Product life cycle cost analy…Competing in Product and Service: A Product Life-Cycle Model (1997)Competing in Product and Serv…Optimal Price and Protection Period Decisions for a Product Under Warranty (1976)Optimal Price and Protection …The Economics of Exhaustible Resources (1931)The Economics of Exhaustible …Green supply chain with strategic retailers: Transportation-based carbon penalty (2025)Green supply chain with strat…Optimal product and after-sales service decisions considering risk attitudes under price-dependent uncertain demand (2024)Optimal product and after-sal…Is it necessary for the supply chain to implement artificial intelligence-driven sales services at both the front-end and back-end stages? (2024)Is it necessary for the suppl…Online retailers’ platform-based Worry-Free-Shopping: Retailing strategy considering consumer valuation bias (2022)Online retailers’ platform-ba…Optimal Advertising and Optimal Quality (1976)Competitive and Collaborative Quality and Warranty Management in Supply Chains (2011)Strategies for warranty service in a dual-channel supply chain with value-added service competition (2017)After-sale service deployment and information sharing in a supply chain under demand uncertainty (2019)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Monopoly and product quality (1978)Does AMD Spur Intel to Innovate More? (2011)Trade-In Rebates for Price Discrimination and Product Recovery (2016)Does the Circular Economy Grow the Pie? The Case of Rebound Effects From Smartphone Reuse (2018)The Theory of Industrial Organization (1988)Theory of Industrial Organization. (1989)Automobile Prices in Market Equilibrium (1995)Competition and Coordination in Online Marketplaces (2012)Robust supply chain network design with service level against disruptions and demand uncertainties: A real-life case (2012)Competitive Quality Choice and Remanufacturing (2013)Stability in Competition (1990)Zero defections: quality comes to services. (1990)Customer Loyalty and Supplier Quality Competition (2002)Supply chain management for servitised products: A multi-industry case study (2008)Price and service competition between new and remanufactured products in a two-echelon supply chain (2012)Managing Channel Profits (1983)Selling to the Newsvendor: An Analysis of Price-Only Contracts (2001)The effect of supply chain glitches on shareholder wealth (2003)Association Between Supply Chain Glitches and Operating Performance (2005)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration (2006)Competing Against Time (1990)Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)Time-based competition: the next battleground in American manufacturing (1991)Product Differentiation and Capacity Cost Interaction in Time and Price Sensitive Markets (2003)Competition in Service Industries (2007)Demand Functions in Decision Modeling: A Comprehensive Survey and Research Directions (2013)Clio and the economics of QWERTY (1985)Network externalities, competition, and compatibility (1985)Contract Design and Self-Control: Theory and Evidence (2004)A Price Theory of Multi-Sided Platforms (2010)Fifty Years of Empirical Studies of Innovative Activity and Performance (2010)Green, lean, and global supply chains (2010)Industrial Product-Service Systems—IPS 2 (2010)The power of social media analytics (2014)Towards an operations strategy for product‐centric servitization (2009)Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance (2014)Servitization: A contemporary thematic review of four major research streams (2019)Balanced-budget redistribution as the outcome of political competition (1987)Understanding Crude Oil Prices (2008)RCP4.5: a pathway for stabilization of radiative forcing by 2100 (2011)
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References

  • 1931The Economics of Exhaustible Resources4,535 cited
  • 2007Chapter 31 Coordination and Lock-In: Competition with Switching Costs and Network Effects1,062 cited
  • 2002Supply Chain Coordination Under Channel Rebates with Sales Effort Effects860 cited
  • 1998Product life cycle cost analysis: State of the art review673 cited
  • 2006Winning in the aftermarket462 cited
  • 2004A General Equilibrium Model for Industries with Price and Service Competition334 cited
  • 2003Durable Goods Theory for Real World Markets316 cited
  • 2000Price and Time Competition for Service Delivery281 cited
  • 1997Competing in Product and Service: A Product Life-Cycle Model214 cited
  • 1976Optimal Price and Protection Period Decisions for a Product Under Warranty195 cited
  • 2007Configuring the after-sales service supply chain: A multiple case study179 cited
  • 2014Free or bundled: Channel selection decisions under different power structures157 cited
  • 2010After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?149 cited
  • 2001Warranty Signalling and Reputation143 cited
  • 2012Manufacturer's pricing strategy for supply chain with warranty period-dependent demand

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127 cited
  • 1999Customer support112 cited
  • Cited by

    • 2025Green supply chain with strategic retailers: Transportation-based carbon penalty29 cited
    • 2024Is it necessary for the supply chain to implement artificial intelligence-driven sales services at both the front-end and back-end stages?18 cited
    • 2024Optimal product and after-sales service decisions considering risk attitudes under price-dependent uncertain demand18 cited
    • 2022Online retailers’ platform-based Worry-Free-Shopping: Retailing strategy considering consumer valuation bias16 cited