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The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia
16 references·3 citing·44 second hop
The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia (2022)The Influence of Service Quality on User’…Use of exploratory factor analysis in maritime research (2018)Use of exploratory factor ana…Innovation, sustainable HRM and customer satisfaction (2018)Innovation, sustainable HRM a…What influences satisfaction and loyalty in public transport? A review of the literature (2017)What influences satisfaction …Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Passenger satisfaction evalua…An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline (2015)An SEM–artificial-neural-netw…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Quality attributes of public transport that attract car users: A research review (2012)Quality attributes of public …Predicting m-commerce adoption determinants: A neural network approach (2012)Predicting m-commerce adoptio…A two-staged SEM-neural network approach for understanding and predicting the determinants of m-commerce adoption (2012)A two-staged SEM-neural netwo…Modelling user perception of bus transit quality (2010)Modelling user perception of …Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Customer satisfaction in industrial markets: dimensional and multiple role issues (2001)Customer satisfaction in indu…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…The Application of Electronic Computers to Factor Analysis (1960)The Application of Electronic…Navigating Passenger Satisfaction: A Structural Equation Modeling–Artificial Neural Network Approach to Intercity Bus Services (2024)Navigating Passenger Satisfac…Determinants of paratransit feeder service provision using AI-synthesized revealed preference data: a paratransit drivers’ perspective on PT reform using machine learning (2024)Determinants of paratransit f…Utilizing a machine learning ensemble to evaluate the service quality and passenger satisfaction among public transportations (2023)Utilizing a machine learning …Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Predicting the determinants of the NFC-enabled mobile credit card acceptance: A neural networks approach (2013)Examining adoption of mobile internet in Saudi Arabia: Extending TAM with perceived enjoyment, innovativeness and trust (2018)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making (2023)The theory of planned behavior (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)The happy commuter: A comparison of commuter satisfaction across modes (2014)The Discovery of Grounded Theory (2017)The Handbook of Research Synthesis (1995)The Handbook of Research Synthesis. (1995)Practical Meta-Analysis (2000)Car free cities: Pathway to healthy urban living (2016)Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland (2016)How does travel affect emotional well-being and life satisfaction? (2017)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Structural Equations with Latent Variables (1989)Public Transport Accessibility: A Literature Review (2018)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Predicting the drivers of behavioral intention to use mobile learning: A hybrid SEM-Neural Networks approach (2014)The effects of convenience and speed in m-payment (2015)Misinformation sharing and social media fatigue during COVID-19: An affordance and cognitive load perspective (2020)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Whence Consumer Loyalty? (1999)Realist review - a new method of systematic review designed for complex policy interventions (2005)Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process (2017)Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory (2018)Dockless bike-sharing systems: what are the implications? (2020)The impact of culture and governance on corporate social reporting (2005)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Sample Size for Survey Research: Review and Recommendations (2020)The Scree Test For The Number Of Factors (1966)A Second Generation Little Jiffy (1970)Evaluating the use of exploratory factor analysis in psychological research. (1999)
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References

  • 1970Determining Sample Size for Research Activities18,904 cited
  • 1960The Application of Electronic Computers to Factor Analysis12,390 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2012Quality attributes of public transport that attract car users: A research review817 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2012Predicting m-commerce adoption determinants: A neural network approach454 cited
  • 2017What influences satisfaction and loyalty in public transport? A review of the literature446 cited
  • 2012A two-staged SEM-neural network approach for understanding and predicting the determinants of m-commerce adoption416 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches381 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2015An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline314 cited
  • 2018Innovation, sustainable HRM and customer satisfaction304 cited
  • 2018

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Use of exploratory factor analysis in maritime research
297 cited
  • 2015Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares280 cited
  • 2001Customer satisfaction in industrial markets: dimensional and multiple role issues277 cited
  • Cited by

    • 2024Navigating Passenger Satisfaction: A Structural Equation Modeling–Artificial Neural Network Approach to Intercity Bus Services15 cited
    • 2023Utilizing a machine learning ensemble to evaluate the service quality and passenger satisfaction among public transportations12 cited
    • 2024Determinants of paratransit feeder service provision using AI-synthesized revealed preference data: a paratransit drivers’ perspective on PT reform using machine learning6 cited