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Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy
16 references·3 citing·52 second hop
Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy (2022)Hotel guest satisfaction during COVID-19 …The effect of coronavirus disease-19 (COVID-19) risk perception on behavioural intention towards ‘untact’ tourism in South Korea during the first wave of the pandemic (March 2020) (2020)The effect of coronavirus dis…Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1 (2014)Anxious or Angry? Effects of …The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods (2009)The Psychological Meaning of …Tourist satisfaction a cognitive-affective model (2008)Tourist satisfaction a cognit…The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The Effect of On-Line Consume…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Using thematic analysis in psychology (2006)Using thematic analysis in ps…Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development (2006)Demonstrating Rigor Using The…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)An Analytic Framework for Cri…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…Choosing the Right Words (1995)Choosing the Right WordsAccounts, excuses, and apologies: a theory of image restoration strategies (1995)Accounts, excuses, and apolog…Communication and Persuasion (1986)Communication and PersuasionCentral and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Central and Peripheral Routes…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Influence of Strategic Crisis Communication on Public Perceptions during Public Health Crises: Insights from YouTube Chinese Media (2024)Influence of Strategic Crisis…Symbolic consumption as a non-traditional predictor of brand loyalty in the sports industry, football club segment (2023)Symbolic consumption as a non…A global perspective on the impact of COVID-19 on peer-to-peer accommodation: human mobility, case number and lockdown policies (2023)A global perspective on the i…Qualitative evaluation and research methods (1990)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Older Adults' Reasons for Using Technology while Aging in Place (2015)Thematic Analysis (2017)Reflecting on reflexive thematic analysis (2019)An attributional theory of achievement motivation and emotion. (1985)An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Advances in Consumer Research (2025)The psychology of interpersonal relations. (1958)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing? 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(1980)Measuring the Involvement Construct (1985)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations (2009)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)The phenomenology of the social world (1967)Transforming Qualitative Information: Thematic Analysis and Code Development (1998)Qualitative research & evaluation methods (2002)Document Analysis as a Qualitative Research Method (2009)Developing and Using a Codebook for the Analysis of Interview Data: An Example from a Professional Development Research Project (2010)Conflict, arousal, and curiosity. (1960)Confronting a traumatic event: Toward an understanding of inhibition and disease. 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References

  • 2006Using thematic analysis in psychology193,725 cited
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  • 2014Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1759 cited
  • 2020The effect of coronavirus disease-19 (COVID-19) risk perception on behavioural intention towards ‘untact’ tourism in South Korea during the first wave of the pandemic (March 2020)

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743 cited
  • 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
  • 1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation661 cited
  • Cited by

    • 2023Symbolic consumption as a non-traditional predictor of brand loyalty in the sports industry, football club segment19 cited
    • 2023A global perspective on the impact of COVID-19 on peer-to-peer accommodation: human mobility, case number and lockdown policies14 cited
    • 2024Influence of Strategic Crisis Communication on Public Perceptions during Public Health Crises: Insights from YouTube Chinese Media10 cited