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Administrative Burden in Citizen-State Encounters: The Role of Waiting, Communication Breakdowns and Administrative Errors

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References

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2018

Digital by default? A qualitative study of exclusion in digitalised welfare

229 cited

2020Digitization or equality: When government automation covers some, but not all citizens194 cited

Cited by

2024Reconceptualizing Administrative Burden Around Onerous Experiences23 cited
2023The Administrative Burden Framework: A New Horizon for Research and Practice in Social Work?19 cited
2025Do Vulnerable Citizens (Really) Perceive Higher Bureaucracy Costs? Testing a Key Claim of the Administrative Burden Framework15 cited
2025Exploring the influence of administrative capacities on administrative burdens7 cited
2025Policy Instruments, Administrative Burdens, and Coproduction Preferences: Experimental Evidence From Household Waste Sorting5 cited
2024Le fardeau administratif dans tous ses états : Saisir les interactions entre les individus et les institutions publiques4 cited
2025Committed but constrained: Social workers’ perspectives on practice with children and families living in poverty3 cited
2025The role of non-state actors in administrative burden reduction (ABR): a randomized experiment3 cited
2025Gauging the Gap: Inequality of Time Use When Seeking Government Services3 cited