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ISLAMIC BANK CUSTOMER LOYALTY: An Analysis of Griffin's Theory and Relevant Research
16 references·0 citing·37 second hop
ISLAMIC BANK CUSTOMER LOYALTY: An Analysis of Griffin's Theory and Relevant Research (2022)ISLAMIC BANK CUSTOMER LOYALTY: An Analysi…Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Internet banking service qual…bauran pemasaran dan loyalitas konsumen (2015)bauran pemasaran dan loyalita…The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction (2014)The role of Islamic religiosi…The value of value: Further excursions on the meaning and role of customer value (2011)The value of value: Further e…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Predicting intention to choose halal products using theory of reasoned action (2009)Predicting intention to choos…Measuring service quality of banks: Scale development and validation (2005)Measuring service quality of …Comfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…A model of customer loyalty in the retail banking market (2004)A model of customer loyalty i…Service loyalty (2002)Service loyaltyWhence Consumer Loyalty? (1999)Whence Consumer Loyalty?Customer loyalty: how to earn it, how to keep it (1995)Customer loyalty: how to earn…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication (1992)Perceived Usefulness, Ease of…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Consumer Behavior and Marketing Strategy (1990)Consumer Behavior and Marketi…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Understanding Information Technology Usage: A Test of Competing Models (1995)Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Diffusion of Innovations 1 (2019)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Attitudes and Predicting Social Behavior (1980)The theory of planned behavior (1991)Intention to choose Halal products: the role of religiosity (2012)The Role of Halal Awareness, Halal Certification, and Marketing Components in Determining Halal Purchase Intention Among Non-Muslims in Malaysia: A Structural Equation Modeling Approach (2012)Consumers and Halal cosmetic products: knowledge, religiosity, attitude and intention (2015)Coefficient Alpha and the Internal Structure of Tests (1951)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Perceived e‐service quality (PeSQ) (2007)Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The value concept and relationship marketing (1996)Electronic word-of-mouth in hospitality and tourism management (2007)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada JNE Cabang Bandung [The Influence of Service Quality on Customer Satisfaction at JNE Branch in Bandung] (2016)Pengaruh Pengetahuan, Kualitas Pelayanan, Produk, dan Religiusitas terhadap Minat Nasabah untuk Menggunakan Produk Simpanan pada Lembaga Keuangan Mikro Syariah (2018)PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PT. RADEKATAMA PIRANTI NUSA (2019)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1999Whence Consumer Loyalty?10,801 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1992Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication3,100 cited
  • 1990Consumer Behavior and Marketing Strategy1,768 cited
  • 2002Service loyalty1,617 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet890 cited
  • 2015bauran pemasaran dan loyalitas konsumen881 cited
  • 2009Predicting intention to choose halal products using theory of reasoned action638 cited
  • 2004A model of customer loyalty in the retail banking market598 cited
  • 1995Customer loyalty: how to earn it, how to keep it568 cited
  • 2016Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty563 cited
  • 2014The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction533 cited
  • 2011The value of value: Further excursions on the meaning and role of customer value494 cited

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  • 2005Measuring service quality of banks: Scale development and validation443 cited
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