Articlegold2022

Employee Retention in the Service Industry in Malaysia

Nur Syafiqah Binti Zainal · Walton Wider · Surianti Binti Lajuma · Mohd Wafiy Akmal Bin Ahmad Khadri · Nasehah Mohd Taib · Asong Joseph

47 citations0/0 files storedFrontiers in Sociology

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Employee Performance and Management Job Satisfaction and Organizational Behavior Human Resource and Talent Management

Abstract

This study aims to investigate the effects of work-life balance, work environment, and reward and compensation on employee retention in Malaysia. A total of 400 questionnaires were collected online from employees within the service industry in Malaysia. Partial least square structure equation modeling was used to test the model and hypotheses. The results reveal that work-life balance and work environment had a strong positive effect on employee retention, but reward and compensation had a much stronger positive effect on employee retention. This research provides unique theoretical contributions by investigating these factors in the midst of the COVID-19 outbreak as components of the reciprocal process between employee and employer, and their effects on employee retention. This study also provides vital insights to business organizations to consider designing effective employee retention plans for a successful business.

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References

2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 2018When to use and how to report the results of PLS-SEM 2015A primer on partial least squares structural equation modeling (PLS-SEM)1965Exchange and Power in Social Life.2017Social Exchange Theory: A Critical Review with Theoretical Remedies 2016Sampling Methods in Research Methodology; How to Choose a Sampling Technique for Research 2017An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research 2016The use of partial least squares structural equation modelling (PLS-SEM) in management accounting research: Directions for future theory development

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