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Market Orientation, Service Quality on Customer Satisfaction and Loyalty: Study on Sharia Banking in Indonesia
16 references·0 citing·55 second hop
Market Orientation, Service Quality on Customer Satisfaction and Loyalty: Study on Sharia Banking in Indonesia (2021)Market Orientation, Service Quality on Cu…Firms and social responsibility: A review of ESG and CSR research in corporate finance (2021)Firms and social responsibili…The impact of corporate governance and agency effect on earnings management – A test of the dual banking system (2020)The impact of corporate gover…Salesperson communication effectiveness in a digital sales interaction (2020)Salesperson communication eff…Are small travel agencies ready for digital marketing? Views of travel agency managers (2020)Are small travel agencies rea…The role of innovation in creating a competitive advantage (2018)The role of innovation in cre…The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers during Social Media Service Recovery (2018)The Effects of Online Incivil…Hotel property performance: The role of strategic management accounting (2017)Hotel property performance: T…Exploring market orientation, innovation, and financial performance in agricultural value chains in emerging economies (2017)Exploring market orientation,…The Effects of Environmental Disclosure on Financial Performance in Malaysia (2016)The Effects of Environmental …Online banking adoption (2015)Online banking adoptionIntroduction to history of Islamic banking in Malaysia (2013)Introduction to history of Is…Islamic Work Ethic: The Role of Intrinsic Motivation, Job Satisfaction, Organizational Commitment and Job Performance (2012)Islamic Work Ethic: The Role …Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…Banking customers' varied reactions to service recovery strategies (2006)Banking customers' varied rea…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An empirical examination of continuance intention of mobile payment services (2012)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Understanding the attitude and intention to use smartphone chatbots for shopping (2020)Some determinants of social and environmental disclosures in New Zealand companies (1996)A note on the use of the analytic hierarchy process for environmental impact assessment (2001)The relations among environmental disclosure, environmental performance, and economic performance: a simultaneous equations approach (2003)Corporate board characteristics and environmental disclosure quantity: Evidence from South Africa (integrated reporting) and Nigeria (traditional reporting) (2018)Is corporate environmental disclosure associated with firm value? 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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 2021Firms and social responsibility: A review of ESG and CSR research in corporate finance2,874 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,103 cited
  • 2018The role of innovation in creating a competitive advantage289 cited
  • 2016The Effects of Environmental Disclosure on Financial Performance in Malaysia204 cited
  • 2017Exploring market orientation, innovation, and financial performance in agricultural value chains in emerging economies202 cited
  • 2020Are small travel agencies ready for digital marketing? Views of travel agency managers133 cited
  • 2018The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers during Social Media Service Recovery128 cited
  • 2012Islamic Work Ethic: The Role of Intrinsic Motivation, Job Satisfaction, Organizational Commitment and Job Performance125 cited
  • 2006Banking customers' varied reactions to service recovery strategies117 cited
  • 2020Salesperson communication effectiveness in a digital sales interaction109 cited
  • 2017Hotel property performance: The role of strategic management accounting106 cited
  • 2015

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Online banking adoption
102 cited
  • 2020The impact of corporate governance and agency effect on earnings management – A test of the dual banking system83 cited
  • 2013Introduction to history of Islamic banking in Malaysia70 cited
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