SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The influence of sellers’ ethical behaviour on customer’s loyalty, satisfaction and trust
16 references·2 citing·44 second hop
The influence of sellers’ ethical behaviour on customer’s loyalty, satisfaction and trust (2022)The influence of sellers’ ethical behavio…The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust (2020)The impact of corporate socia…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Value co-creation and customer loyalty (2015)Value co-creation and custome…Building, measuring, and profiting from customer loyalty (2015)Building, measuring, and prof…Brand evaluation, satisfaction and trust as predictors of brand loyalty: the mediator-moderator effect of brand relationships (2015)Brand evaluation, satisfactio…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust (2011)The impact of consumer trust …Social identity perspective on brand loyalty (2011)Social identity perspective o…Service personalization and loyalty (2006)Service personalization and l…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience (2002)Assessing the Influence of th…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Customer perceived ethicality and electronic word of mouth approach to customer loyalty: the mediating role of customer trust (2024)Customer perceived ethicality…The Impact of CKM and Customer Satisfaction on Customer Loyalty in Saudi Banking Sector: The Mediating Role of Customer Trust (2023)The Impact of CKM and Custome…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Understanding Relationship Marketing Outcomes (2002)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)To be or not to be in social media: How brand loyalty is affected by social media? (2012)Marketing strategies, perceived risks, and consumer trust in online buying behaviour (2015)Modelling and testing consumer trust dimensions in e-commerce (2017)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)PLS-SEM: Indeed a Silver Bullet (2011)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Firm Resources and Sustained Competitive Advantage (1991)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Corporate Social Responsibility and High-quality Development: Do Green Innovation, Environmental Investment and Corporate Governance Matter? (2022)Corporate social responsibility and SMEs' performance: mediating role of corporate image, corporate reputation and customer loyalty (2022)Sustainable Development Goals (SDGs) as a Framework for Corporate Social Responsibility (CSR) (2022)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 2020The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust627 cited
  • 2011The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust590 cited
  • 2011Social identity perspective on brand loyalty565 cited
  • 2015Value co-creation and customer loyalty382 cited
  • 2015Building, measuring, and profiting from customer loyalty356 cited
  • 2006Service personalization and loyalty

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

339 cited
  • 2015Brand evaluation, satisfaction and trust as predictors of brand loyalty: the mediator-moderator effect of brand relationships299 cited
  • 2002Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience286 cited
  • Cited by

    • 2023The Impact of CKM and Customer Satisfaction on Customer Loyalty in Saudi Banking Sector: The Mediating Role of Customer Trust37 cited
    • 2024Customer perceived ethicality and electronic word of mouth approach to customer loyalty: the mediating role of customer trust33 cited