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Combining strategies for high service productivity with successful service innovation
16 references·4 citing·43 second hop
Combining strategies for high service productivity with successful service innovation (2022)Combining strategies for high service pro…What is the Eisenhardt Method, really? (2021)What is the Eisenhardt Method…The Role of Customer Engagement Behavior in Value Co-Creation (2014)The Role of Customer Engageme…New Frontiers in Open Innovation (2014)New Frontiers in Open Innovat…When the Recipe Is More Important Than the Ingredients (2013)When the Recipe Is More Impor…Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Multilevel Service Design: Fr…Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Building Better Causal Theori…The Middle Management Perspective on Strategy Process: Contributions, Synthesis, and Future Research (2008)The Middle Management Perspec…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)THE ANTECEDENTS, CONSEQUENCES…Identifying innovation in surveys of services: a Schumpeterian perspective (2004)Identifying innovation in sur…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…New Product Portfolio Management: Practices and Performance (1999)New Product Portfolio Managem…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…Building Theories from Case Study Research (1989)Building Theories from Case S…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Exploring the effects of external cocreators on service innovation (2025)Exploring the effects of exte…This doesn’t make sense! Does illegitimate tasks affect innovative behaviour? (2023)This doesn’t make sense! Does…Innovation climate for individual motivation and innovation performance: Is innovative behavior a missing link? (2023)Innovation climate for indivi…Understanding business model development through the lens of complexity theory: Enablers and barriers (2022)Understanding business model …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Perceived e‐service quality (PeSQ) (2007)Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of Big Data Using Latent Dirichlet Allocation (2014)The balanced scorecard : measures that drive performance (1992)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Review of Psychometric theory (2nd ed.). 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References

  • 1989Building Theories from Case Study Research17,437 cited
  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
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  • 2011Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research5,918 cited
  • 2004THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY.3,932 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
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  • 2014New Frontiers in Open Innovation895 cited
  • 1999New Product Portfolio Management: Practices and Performance832 cited
  • 2004Identifying innovation in surveys of services: a Schumpeterian perspective783 cited
  • 2021What is the Eisenhardt Method, really?777 cited
  • 2013When the Recipe Is More Important Than the Ingredients714 cited
  • 2008The Middle Management Perspective on Strategy Process: Contributions, Synthesis, and Future Research

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712 cited
  • 2011Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting681 cited
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    • 2023Innovation climate for individual motivation and innovation performance: Is innovative behavior a missing link?36 cited
    • 2022Understanding business model development through the lens of complexity theory: Enablers and barriers36 cited
    • 2023This doesn’t make sense! Does illegitimate tasks affect innovative behaviour?34 cited
    • 2025Exploring the effects of external cocreators on service innovation13 cited