Antecedents of User Satisfaction and Continuance Usage of Mobile Health Applications: A Study on MySejahtera Apps in Malaysia

Abstract

Given the focus on the use of mobile health applications (m-health apps) during the COVID-19 pandemic, the goal of this study is to determine the users’ satisfaction and perceptions of m-health apps usage. The conceptual framework for this study was developed using the technology acceptance model, theory of reasoned action, and DeLone McLean model. This study had 215 participants, and the data were analysed using partial least square structural equation modelling. The results show that the highest user satisfaction was on the COVID-19 vaccination function while the lowest satisfaction was on the helpdesk function. Furthermore, the quality and performance of the m-health apps affected users’ satisfaction and subsequently affected the continuance usage of the m-health apps. The findings will benefit the m-health apps developers in increasing the apps’ functionality. As a result, the findings will help the government improves the function, information, performance, security, design, and quality of m-health apps.

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