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An Integrated Approach to Communication Theory and Research
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  • 2008Exploring Consumer Motivations for Creating User-Generated Content787 cited
  • 2019Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation465 cited
  • 2000The Interactive Advertising Model464 cited
  • 1999Telling Stories About Global Climate Change418 cited
  • 2013Does Twitter motivate involvement in politics? Tweeting, opinion leadership, and political engagement374 cited
  • 2014Social media adoption: The role of media needs and innovation characteristics307 cited
  • 2012Effects of conflicting aggregated rating on eWOM review credibility and diagnosticity: The moderating role of review valence279 cited
  • 1999Revisiting the Knowledge Gap Hypothesis270 cited
  • 2019Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors264 cited
  • 2017Credibility in social media: opinions, news, and health information—a survey222 cited
  • 2016E-WOM from e-commerce websites and social media: Which will consumers adopt?212 cited
  • 2015Variability in Twitter Content Across the Stages of a Natural Disaster: Implications for Crisis Communication207 cited
  • 1998Perceptions of Media Influence and Support for Censorship187 cited

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1998
Framing and the Public Agenda: Media Effects on the Importance of the Federal Budget Deficit
178 cited
  • 2004The impact of teacher immediacy and perceived caring on teacher competence and trustworthiness175 cited
  • 2007Online News Credibility: An Examination of the Perceptions of Newspaper Journalists171 cited