SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Shopping app features: their impact on customer satisfaction and loyalty
16 references·0 citing·40 second hop
Shopping app features: their impact on customer satisfaction and loyalty (2022)Shopping app features: their impact on cu…The Future of Retailing (2017)The Future of RetailingUsing PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…A Primer on Partial Least Squares Structural Equation Modeling (2013)A Primer on Partial Least Squ…Using partial least squares in operations management research: A practical guideline and summary of past research (2012)Using partial least squares i…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Multichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…An examination of the determinants of customer loyalty in mobile commerce contexts (2005)An examination of the determi…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…Customer satisfaction and loyalty in online and offline environments (2003)Customer satisfaction and loy…An online prepurchase intentions model (2001)An online prepurchase intenti…An empirical analysis of the antecedents of electronic commerce service continuance (2001)An empirical analysis of the …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer engagement: the construct, antecedents, and consequences (2016)Digital marketing: A framework, review and research agenda (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)\nThe use of partial least squares path modeling in international marketing (2009)The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications (2012)Minimum sample size estimation in PLS‐SEM: The inverse square root and gamma‐exponential methods (2016)Covariance-Based Structural Equation Modeling in the Journal of Advertising : Review and Recommendations (2017)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Gain more insight from your PLS-SEM results (2016)Sample Size for Survey Research: Review and Recommendations (2020)Partial Least Squares Structural Equation Modeling (2021)User Acceptance of Information Technology: Toward A Unified View1 (2003)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)
this work references cited by second hop

References

  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2014Partial least squares structural equation modeling (PLS-SEM)11,717 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,156 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2013A Primer on Partial Least Squares Structural Equation Modeling2,941 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 2003Customer satisfaction and loyalty in online and offline environments1,560 cited
  • 2012Using partial least squares in operations management research: A practical guideline and summary of past research1,530 cited
  • 2001An empirical analysis of the antecedents of electronic commerce service continuance1,441 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
  • 2017The Future of Retailing1,192 cited
  • 2005An examination of the determinants of customer loyalty in mobile commerce contexts1,043 cited
  • 2007

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Multichannel customer management: Understanding the research-shopper phenomenon
999 cited
  • 2001An online prepurchase intentions model789 cited
  • Cited by

    No citing works inside the corpus for this window.