A BALANCED PERFORMANCE MEASUREMENT SYSTEM FOR AUTOMOTIVE SPARE PARTS SUPPLY CHAIN

Zineb Achetoui · Charif Mabrouki · Ahmed Mousrij

8 citations0/0 files storedScientific Journal of Silesian University of Technology Series Transport

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Quality and Supply Management Supply Chain and Inventory Management Sustainable Supply Chain Management

Abstract

This paper aims to provide a performance measurement system for the automotive spare parts supply chain. We focus on an independent distributor belonging to an independent channel. The framework encompasses different performance aspects for a high supply chain visibility, as well as the required categories, subcategories and key performance indicators for the automotive spare parts supply chain performance measurement. The framework is the first contribution that advances the performance measurement in the automotive aftermarket and allows assessing the performance of the automotive spare parts supply chain as a whole.

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References

2009Armstrong's Handbook of Human Resource Management Practice 1997Reflections on gaining competitive advantage through customer value 1982The Incline of Quality 1988Service Quality: A Profit Strategy for Financial Institutions 2006Performance measurement systems in after-sales service: an integrated framework 2009Logistics performance measurement in the supply chain: a benchmark 2001Antecedents and consequences of consumer value assessments: implications for marketing strategy and future research 2012Supply chain performance issues in an automobile company: a SAP‐LAP analysis

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