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A BALANCED PERFORMANCE MEASUREMENT SYSTEM FOR AUTOMOTIVE SPARE PARTS SUPPLY CHAIN
14 references·0 citing·45 second hop
A BALANCED PERFORMANCE MEASUREMENT SYSTEM FOR AUTOMOTIVE SPARE PARTS SUPPLY CHAIN (2022)A BALANCED PERFORMANCE MEASUREMENT SYSTEM…Application of the Activity-Based Costing to the Logistics Cost Calculation for Warehousing in the Automotive Industry (2019)Application of the Activity-B…System dynamics comparison of three inventory management models in an automotive parts supply chain (2017)System dynamics comparison of…Supply chain performance issues in an automobile company: a SAP‐LAP analysis (2012)Supply chain performance issu…Logistics performance measurement in the supply chain: a benchmark (2009)Logistics performance measure…Armstrong's Handbook of Human Resource Management Practice (2009)Armstrong's Handbook of Human…Supply chain-oriented performance measurement for automotive spare parts (2008)Supply chain-oriented perform…OPTIMIZATION PROBLEMS IN DESIGNING AUTOMOBILES (2008)OPTIMIZATION PROBLEMS IN DESI…Combining multi-class queueing networks and inventory models for performance analysis of multi-product manufacturing logistics chains (2007)Combining multi-class queuein…Performance measurement systems in after-sales service: an integrated framework (2006)Performance measurement syste…Current applications of a reference framework for the supply chain performance measurement (2006)Current applications of a ref…Antecedents and consequences of consumer value assessments: implications for marketing strategy and future research (2001)Antecedents and consequences …Reflections on gaining competitive advantage through customer value (1997)Reflections on gaining compet…Service Quality: A Profit Strategy for Financial Institutions (1988)Service Quality: A Profit Str…The Incline of Quality (1982)The Incline of QualityIntroduction to materials management (1978)Approximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)A Supply Network Model with Base-Stock Control and Service Requirements (2000)Designing production and service systems using queuing theory: principles and application to an airport passenger security screening system (2009)Performance evaluation of supply chain networks with assembly structure under system disruptions (2012)Deterministic and Stochastic İnventory Models in Production Systems: a Review of the Literature (2022)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China (2004)Perceived value: a critical examination of definitions, concepts and measures for the service industry (2011)Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments (2017)LINEAR OPTIMIZATION MODEL OF URBAN AREAS’ OPERATING EFFICIENCY (2007)Urban public transport optimization by bus ways: a neural network-based methodology (2007)MULTI‐OBJECTIVE DECISION‐MAKING FOR ROAD DESIGN (2008)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Firm Resources and Sustained Competitive Advantage (1991)Supply Chain Management in Indian Automotive Industry : Complexities, Challenges and Way Ahead (2014)Analyzing ICT Issues in Humanitarian Supply Chain Management: A SAP-LAP Linkages Framework (2015)Goods and Services Tax (GST) Implementation in India: A SAP–LAP–Twitter Analytic Perspective (2022)Estimating Nonresponse Bias in Mail Surveys (1977)Product-driven supply chain selection using integrated multi-criteria decision-making methodology (2003)Measuring supply chain performance: current research and future directions (2006)The logistics service providers in eco-efficiency innovation: an empirical study (2013)Benchmarking carbon emissions performance in supply chains (2014)Environmental sustainability in logistics and freight transportation (2014)Book Review: Forum Marketing Research: Methodological Foundations (1977)Customer value: The next source for competitive advantage (1997)Consumer perceived value: The development of a multiple item scale (2001)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)Case Study Research: Design and Methods (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The balanced scorecard : measures that drive performance (1992)After‐sales service quality as an antecedent of customer satisfaction (2008)Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates? (2020)Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19 (2021)Communication and Control Processes in the Delivery of Service Quality (1988)Skills and global value chains (2017)Manajemen Sumber Daya Manusia (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank (2001)A review of twenty years of SERVQUAL research (2009)
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References

  • 2009Armstrong's Handbook of Human Resource Management Practice1,770 cited
  • 1997Reflections on gaining competitive advantage through customer value941 cited
  • 1982The Incline of Quality209 cited
  • 1988Service Quality: A Profit Strategy for Financial Institutions143 cited
  • 2006Performance measurement systems in after-sales service: an integrated framework85 cited
  • 2009Logistics performance measurement in the supply chain: a benchmark75 cited
  • 2001Antecedents and consequences of consumer value assessments: implications for marketing strategy and future research65 cited
  • 2012Supply chain performance issues in an automobile company: a SAP‐LAP analysis58 cited
  • 2007Combining multi-class queueing networks and inventory models for performance analysis of multi-product manufacturing logistics chains20 cited
  • 2008OPTIMIZATION PROBLEMS IN DESIGNING AUTOMOBILES16 cited
  • 2017System dynamics comparison of three inventory management models in an automotive parts supply chain16 cited
  • 2019Application of the Activity-Based Costing to the Logistics Cost Calculation for Warehousing in the Automotive Industry16 cited
  • 2006Current applications of a reference framework for the supply chain performance measurement15 cited
  • 2008Supply chain-oriented performance measurement for automotive spare parts

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