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Corporate social responsibility, electronic word-of-mouth and customer loyalty in Vietnam’s banking sector
16 references·0 citing·50 second hopsampled
Corporate social responsibility, electronic word-of-mouth and customer loyalty in Vietnam’s banking sector (2022)Corporate social responsibility, electron…Partial Least Squares Structural Equation Modeling (2017)Partial Least Squares Structu…Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…Measuring Motivations for Online Opinion Seeking (2006)Measuring Motivations for Onl…Corporate Citizenship: Toward an Extended Theoretical Conceptualization (2005)Corporate Citizenship: Toward…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives (2004)Doing Better at Doing Good: W…Corporate Social Responsibility and Marketing: An Integrative Framework (2004)Corporate Social Responsibili…The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)The Measurement of Word-of-Mo…Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior (2001)Do Consumers Expect Companies…The Influence of Cause-Related Marketing on Consumer Choice: Does One Good Turn Deserve Another? (2000)The Influence of Cause-Relate…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …Corporate Citizenship: Cultural Antecedents and Business Benefits (1999)Corporate Citizenship: Cultur…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…A Three-Dimensional Conceptual Model of Corporate Performance (1979)A Three-Dimensional Conceptua…Role of Product-Related Conversations in the Diffusion of a New Product (1967)Role of Product-Related Conve…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Company and the Product: Corporate Associations and Consumer Product Responses (1997)Self‐categorization, affective commitment and group self‐esteem as distinct aspects of social identity in the organization (2000)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Corporate Social Responsibility and Resource-Based Perspectives (2006)Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication (2010)The Impact of Corporate Social Responsibility on Firm Value: The Role of Customer Awareness (2013)A New Product Growth for Model Consumer Durables (1969)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Role of social media in online travel information search (2009)The impact of online reviews on hotel booking intentions and perception of trust (2011)Social Media in Tourism and Hospitality: A Literature Review (2013)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. 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References

  • 1979A Three-Dimensional Conceptual Model of Corporate Performance10,478 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2017Partial Least Squares Structural Equation Modeling3,283 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 2004Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives2,319 cited
  • 2001Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior2,119 cited
  • 2005Corporate Citizenship: Toward an Extended Theoretical Conceptualization1,899 cited
  • 2004Corporate Social Responsibility and Marketing: An Integrative Framework1,872 cited
  • 1967Role of Product-Related Conversations in the Diffusion of a New Product1,809 cited
  • 2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
  • 1999Corporate Citizenship: Cultural Antecedents and Business Benefits

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1,229 cited
  • 2000The Influence of Cause-Related Marketing on Consumer Choice: Does One Good Turn Deserve Another?952 cited
  • 2006Measuring Motivations for Online Opinion Seeking727 cited
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