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Securing delight and loyalty in a market with low switching costs
16 references·0 citing·50 second hopsampled
Securing delight and loyalty in a market with low switching costs (2022)Securing delight and loyalty in a market …The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The effects of service qualit…The effect of service quality and customer satisfaction on customer loyalty (2019)The effect of service quality…Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty (2019)Exploring and validating soci…A Stakeholder Theory Perspective on Business Models: Value Creation for Sustainability (2019)A Stakeholder Theory Perspect…Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry (2018)Service recovery, customer sa…Enhancing loyalty: When improving consumer satisfaction and delight matters (2018)Enhancing loyalty: When impro…Antecedents of customer satisfaction in mobile commerce (2017)Antecedents of customer satis…The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image (2016)The antecedents of customer l…Value co-creation and customer loyalty (2015)Value co-creation and custome…Comparison of Model Fit Indices Used in Structural Equation Modeling Under Multivariate Normality (2015)Comparison of Model Fit Indic…Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Structural Equation Modelling…How to Delight Your Customers (2005)How to Delight Your CustomersINTEGRATING JUSTICE AND SOCIAL EXCHANGE: THE DIFFERING EFFECTS OF FAIR PROCEDURES AND TREATMENT ON WORK RELATIONSHIPS. (2000)INTEGRATING JUSTICE AND SOCIA…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…TQM impact on quality conformance and customer satisfaction: A causal model (1998)TQM impact on quality conform…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Comparative fit indexes in structural models. (1990)Principles and Practice of Structural Equation Modeling (1998)The Social Media Disorder Scale (2016)Evaluating E-learning systems success: An empirical study (2019)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Total quality management as competitive advantage: A review and empirical study (1995)Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms (2010)Relationship between quality management practices and innovation (2012)Using the UTAUT model to understand students’ usage of e-learning systems in developing countries (2021)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Exchange and Power in Social Life. (1965)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Justice at the millenium: A meta-analytic review of 25 years of organizational justice research. (2001)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Social Exchange Theory: An Interdisciplinary Review (2005)Exchange and Power in Social Life (2017)From Intentions to Actions: A Theory of Planned Behavior (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty (2018)How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love (2018)Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust (2020)The Commitment-Trust Theory of Relationship Marketing (1994)Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops (2018)The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust (2020)The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction (2020)Principles and Practice of Structural Equation Modeling (2012)Continuance intention to use MOOCs: Integrating the technology acceptance model (TAM) and task technology fit (TTF) model (2016)Continuance Intentions to Use Gamification for Training in Higher Education: Integrating the Technology Acceptance Model (TAM), Social Motivation, and Task Technology Fit (TTF) (2020)Extending Technology Acceptance Model to higher-education students’ use of digital academic reading tools on computers (2023)Firm Resources and Sustained Competitive Advantage (1991)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Firm resources and sustained competitive advantage (2004)Barriers and drivers to sustainable business model innovation: Organization design and dynamic capabilities (2019)Sustainable entrepreneurship, innovation, and business models: Integrative framework and propositions for future research (2019)Stakeholder Engagement: Past, Present, and Future (2022)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19 (2021)Influence of self-perceived creativity and social media use in predicting E-entrepreneurial intention (2022)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)On the Evaluation of Structural Equation Models (1988)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 2008Structural Equation Modelling: Guidelines for Determining Model Fit8,820 cited
  • 2000INTEGRATING JUSTICE AND SOCIAL EXCHANGE: THE DIFFERING EFFECTS OF FAIR PROCEDURES AND TREATMENT ON WORK RELATIONSHIPS.2,090 cited
  • 2019A Stakeholder Theory Perspective on Business Models: Value Creation for Sustainability1,069 cited
  • 2015Comparison of Model Fit Indices Used in Structural Equation Modeling Under Multivariate Normality656 cited
  • 1998TQM impact on quality conformance and customer satisfaction: A causal model623 cited
  • 2016The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image491 cited
  • 2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country481 cited
  • 2015Value co-creation and customer loyalty445 cited
  • 2019The effect of service quality and customer satisfaction on customer loyalty442 cited
  • 2005How to Delight Your Customers268 cited
  • 2019Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty229 cited

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  • 2018Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry209 cited
  • 2017Antecedents of customer satisfaction in mobile commerce180 cited
  • 2018Enhancing loyalty: When improving consumer satisfaction and delight matters180 cited
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