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Evaluating service performance of public bus transit service: a case study of Addis Ababa, Ethiopia
16 references·1 citing·47 second hop
Evaluating service performance of public bus transit service: a case study of Addis Ababa, Ethiopia (2022)Evaluating service performance of public …International Journal of Business and Social Science (2018)International Journal of Busi…SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives (2017)SERVQUAL analysis of public b…A Beginner's Guide to Structural Equation Modeling (2015)A Beginner's Guide to Structu…Importance–performance analysis in tourism: A framework for researchers (2014)Importance–performance analys…The quality of service desired by public transport users (2010)The quality of service desire…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theory (2005)‘Complacent Car Addicts’ or ‘…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…A Comparison of Approaches to Importance-Performance Analysis (2003)A Comparison of Approaches to…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Importance-Performance Analysis (1977)Importance-Performance Analys…Performance assessment of public transport routes: A framework using revealed data (2025)Performance assessment of pub…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The theory of planned behavior (1991)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)The Theory of Planned Behaviour (2004)Understanding attitudes towards public transport and private car: A qualitative study (2007)Promoting Cycling for Transport: Research Needs and Challenges (2014)The happy commuter: A comparison of commuter satisfaction across modes (2014)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Perceived service quality in bus transit service: A structural equation approach (2013)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)What influences satisfaction and loyalty in public transport? 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(2003)Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review (2006)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2015A Beginner's Guide to Structural Equation Modeling6,602 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2018International Journal of Business and Social Science4,284 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 2005‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theory1,004 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2003A Comparison of Approaches to Importance-Performance Analysis430 cited
  • 2014Importance–performance analysis in tourism: A framework for researchers302 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited

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  • 2007Measuring the quality of service for passengers on the hellenic railways265 cited
  • 2017SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives149 cited
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    • 2025Performance assessment of public transport routes: A framework using revealed data5 cited