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Differentiated Consumer Forgiveness for Different Corporate Social Irresponsibility Domains: The Moderating Role of Corporate Reputation and Patriotism
16 references·0 citing·56 second hop
Differentiated Consumer Forgiveness for Different Corporate Social Irresponsibility Domains: The Moderating Role of Corporate Reputation and Patriotism (2022)Differentiated Consumer Forgiveness for D…Reputation as a Benefitanda Burden? How Stakeholders’ Organizational Identification Affects the Role of Reputation Following a Negative Event (2015)Reputation as a Benefitanda B…How customers cope with service failure? A study of brand reputation and customer satisfaction (2014)How customers cope with servi…Consumers’ Perceptions of Corporate Social Responsibility: Scale Development and Validation (2013)Consumers’ Perceptions of Cor…Consumer response to corporate irresponsible behavior: Moral emotions and virtues (2013)Consumer response to corporat…Understanding Attributions of Corporate Social Irresponsibility (2012)Understanding Attributions of…How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness (2009)How to repair customer trust …Beyond fit and attitude: The effect of emotional attachment on consumer responses to brand extensions (2008)Beyond fit and attitude: The …Components and Parameters of Corporate Reputation — An Empirical Study (2004)Components and Parameters of …National Identity in a United Germany: Nationalism or Patriotism? An Empirical Test With Representative Data (2003)National Identity in a United…The Impact of Nationalism, Patriotism and Internationalism on Consumer Ethnocentric Tendencies (2001)The Impact of Nationalism, Pa…Corporate reputation: seeking a definition (2001)Corporate reputation: seeking…Reputation: realizing value from the corporate image (1996)Reputation: realizing value f…The strategic analysis of intangible resources (1992)The strategic analysis of int…Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model (1991)Ethical Decision Making by In…Toward a Measure of Patriotic and Nationalistic Attitudes (1989)Toward a Measure of Patriotic…Social Identity Theory and the Organization (1989)Social Identity Theory and th…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY. 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References

  • 1989Social Identity Theory and the Organization11,468 cited
  • 1991Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model4,143 cited
  • 1992The strategic analysis of intangible resources2,551 cited
  • 1996Reputation: realizing value from the corporate image2,147 cited
  • 1989Toward a Measure of Patriotic and Nationalistic Attitudes1,272 cited
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  • 2012Understanding Attributions of Corporate Social Irresponsibility718 cited
  • 2001The Impact of Nationalism, Patriotism and Internationalism on Consumer Ethnocentric Tendencies703 cited
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  • 2003National Identity in a United Germany: Nationalism or Patriotism? An Empirical Test With Representative Data537 cited
  • 2009How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness506 cited
  • 2013Consumer response to corporate irresponsible behavior: Moral emotions and virtues495 cited
  • 2013Consumers’ Perceptions of Corporate Social Responsibility: Scale Development and Validation357 cited
  • 2008Beyond fit and attitude: The effect of emotional attachment on consumer responses to brand extensions343 cited

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  • 2015Reputation as a Benefitanda Burden? How Stakeholders’ Organizational Identification Affects the Role of Reputation Following a Negative Event297 cited
  • 2014How customers cope with service failure? A study of brand reputation and customer satisfaction274 cited
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