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Total quality service in digital era
16 references·0 citing·49 second hop
Total quality service in digital era (2022)Total quality service in digital eraWinning the Service Game (2010)Winning the Service GameDynamic capabilities through continuous improvement infrastructure (2009)Dynamic capabilities through …Document Analysis as a Qualitative Research Method (2009)Document Analysis as a Qualit…Building a Conceptual Framework: Philosophy, Definitions, and Procedure (2009)Building a Conceptual Framewo…Case Studies: Types, Designs, and Logics of Inference (2008)Case Studies: Types, Designs,…Theory Building From Cases: Opportunities And Challenges (2007)Theory Building From Cases: O…Persuasion With Case Studies (2007)Persuasion With Case StudiesLinking routines to operations capabilities: A new perspective (2007)Linking routines to operation…Doing Case Study Research (2004)Doing Case Study ResearchUnbundling dynamic capabilities: an exploratory study of continuous product innovation (2003)Unbundling dynamic capabiliti…An evolutionary model of continuous improvement behaviour (2001)An evolutionary model of cont…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Typologies As a Unique Form Of Theory Building: Toward Improved Understanding and Modeling (1994)Typologies As a Unique Form O…Discovering the Future of the Case Study. Method in Evaluation Research (1994)Discovering the Future of the…Building Theories from Case Study Research (1989)Building Theories from Case S…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Qualitative research and evaluation methods (1980)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative Data Analysis: An Expanded Sourcebook (1994)Planning the resilient city: Concepts and strategies for coping with climate change and environmental risk (2012)Social Sustainability: A New Conceptual Framework (2017)Entrepreneurial marketing dimensions and SMEs performance (2019)The Discovery of Grounded Theory: Strategies for Qualitative Research. 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(1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Case Study Research (2004)Case Studies and Theory Development in the Social Sciences (2005)Selecting Cases for Intensive Analysis (2016)Qualitative Methods (2017)Vox como representante de la derecha radical en España: un estudio sobre su ideología (2019)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Socioemotional Wealth in Family Firms (2012)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)CHANGE IN THE PRESENCE OF FIT: THE RISE, THE FALL, AND THE RENAISSANCE OF LIZ CLAIBORNE. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1989Building Theories from Case Study Research17,437 cited
  • 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
  • 2009Document Analysis as a Qualitative Research Method12,956 cited
  • 2007Persuasion With Case Studies4,252 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1994Typologies As a Unique Form Of Theory Building: Toward Improved Understanding and Modeling1,716 cited
  • 2009Building a Conceptual Framework: Philosophy, Definitions, and Procedure1,546 cited
  • 2008Case Studies: Types, Designs, and Logics of Inference1,088 cited
  • 1994Discovering the Future of the Case Study. Method in Evaluation Research1,038 cited
  • 2010Winning the Service Game859 cited
  • 2004Doing Case Study Research685 cited
  • 2007Linking routines to operations capabilities: A new perspective612 cited
  • 2003Unbundling dynamic capabilities: an exploratory study of continuous product innovation585 cited
  • 2009Dynamic capabilities through continuous improvement infrastructure531 cited

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  • 2001An evolutionary model of continuous improvement behaviour483 cited
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