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Library Use and User Satisfaction of Students on the Service Quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library
12 references·0 citing·38 second hop
Library Use and User Satisfaction of Students on the Service Quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library (2022)Library Use and User Satisfaction of Stud…Impact of Academic Library Services on User Satisfaction: Case Study of Sur University College, Sultanate of Oman (2014)Impact of Academic Library Se…An Evaluation of User Satisfaction with Library Services at the University of Limpopo , Medunsa Campus ( Medical University of Southern Africa ) (2014)An Evaluation of User Satisfa…Factor analysis of user satisfaction: A special reference to the library, University of Jaffna, Sri Lanka (2013)Factor analysis of user satis…Undergraduate Students Satisfaction With Library Services in A Faculty Library in University of Education,Winneba. Ghana (2012)Undergraduate Students Satisf…Developing a Service Quality Model for an Academic Library: A Case Study of The North-West University- Vaal Triangle Campus Library (2011)Developing a Service Quality …Adult user perceptions of library services provided by the Bessie Head Library in Pietermaritzburg, Msunduzi, KwaZulu-Natal. (2010)Adult user perceptions of lib…User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban. (2009)User perceptions of service q…The LibQUAL+ Phenomenon (2007)The LibQUAL+ PhenomenonLibQUAL+ and the Community College Library (2007)LibQUAL+ and the Community Co…User perceptions of the quality of service at Iringa University College library, Tumaini University, Tanzania (2006)User perceptions of the quali…Learning in libraries: lessons for staff (2002)Learning in libraries: lesson…Perspectives on User Satisfaction Surveys (2001)Perspectives on User Satisfac…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Research Methods for Business Students (2003)User Expectations and Acceptance of Library Services at the African Union Court on Human and Peoples’ Rights (2021)Delivering quality service: balancing customer perceptions and expectations (1990)A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka (2009)Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels (2013)The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL+ instrument (2014)RELATING ‘INFORMATION NEEDS’ TO LEARNER CHARACTERISTICS IN HIGHER EDUCATION (1980)The Andragogical Librarian (2000)Informal Learning and Widening Participation (2001)Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus. (2016)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Do Pakistani Users Differ on Library Service Quality (2012)Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan (2013)Changing the concept and measure of service quality in academic libraries (1996)Measuring e-Commerce effectiveness: a conceptual model (2003)Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model (2008)Identifying service superiority, zone of tolerance and underlying dimensions (2011)Business research methods (1976)Practical Research: Planning and Design (1990)Services Marketing: Integrating Customer Focus Across the Firm (1996)Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University (2020)Evaluation of User Satisfaction with Academic Libraries Services Based on Students' Perspectives (2021)An Index of Factorial Simplicity (1974)Marketing Research: An Applied Orientation (1994)Users Satisfaction with Library Services (2015)Users Satisfaction With Library Services (2017)How to Design and Evaluate Research in Education (1990)Educational Research: Competencies for Analysis and Application (1995)Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system (2003)Are Users Satisfied with Resources and Services? the Case of Webster University Ghana Campus Library (2018)Measuring Customer Satisfaction in Bowen University Library, Nigeria (2019)Reference Services and Students’ Perception of Information Resources in the Nyong Essien Library of the University of Uyo (2019)School library resource centres in Iringa and Njombe regions of Tanzania : their status and role in resource-based learning. (2014)Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria (2019)Library value through user satisfaction: The case of academic libraries in Ghana (2019)Exploring Library Activities, Learning Spaces, and Challenges Encountered Towards the Establishment of a Learning Commons (2023)
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References

  • 2001Perspectives on User Satisfaction Surveys145 cited
  • 2007The LibQUAL+ Phenomenon36 cited
  • 2014Impact of Academic Library Services on User Satisfaction: Case Study of Sur University College, Sultanate of Oman28 cited
  • 2014An Evaluation of User Satisfaction with Library Services at the University of Limpopo , Medunsa Campus ( Medical University of Southern Africa )26 cited
  • 2007LibQUAL+ and the Community College Library11 cited
  • 2012Undergraduate Students Satisfaction With Library Services in A Faculty Library in University of Education,Winneba. Ghana9 cited
  • 2013Factor analysis of user satisfaction: A special reference to the library, University of Jaffna, Sri Lanka8 cited
  • 2006User perceptions of the quality of service at Iringa University College library, Tumaini University, Tanzania8 cited
  • 2009User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban.7 cited
  • 2002Learning in libraries: lessons for staff6 cited
  • 2010Adult user perceptions of library services provided by the Bessie Head Library in Pietermaritzburg, Msunduzi, KwaZulu-Natal.5 cited
  • 2011Developing a Service Quality Model for an Academic Library: A Case Study of The North-West University- Vaal Triangle Campus Library3 cited

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