Supply chains and ecosystems for servitization: a systematic review and future research agenda

Philip Davies · Yipeng Liu · Yijun Xing

34 citations0/0 files storedInternational Marketing Review

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Service and Product Innovation Sustainable Supply Chain Management Outsourcing and Supply Chain Management

Abstract

Purpose Recent research has recognised the importance of supply chains and ecosystems as key drivers of successful servitization strategies, especially in the context of inter-organisational relations (IOR). The body of knowledge has, however, become increasingly fragmented and diverse due to different disciplinary roots of both servitization and IOR research. The purpose of this paper is to take stock of current knowledge and to generate a set of future research directions for servitization-related supply chain and ecosystem research. Design/methodology/approach A systematic review methodology was applied. A thematic analysis was conducted on a sample of 34 papers in the period 2010–2021 to identify the key themes within the servitization-related supply chain and ecosystem literature. Findings The review revealed a limited, but expanding, knowledge base for servitization-related supply chain and ecosystem research. The findings provide insight into current trends across four thematic areas: theoretical orientation, methodological approaches, research context and research content. Within these themes, it was found that four main areas of research content have been studied (supplier relationships, risk perception and uncertainty, capability development and resource integration), with most research adopting case-based methodologies within three main industrial contexts: manufacturing, industrial and software. Finally, a broad range of theoretical orientations have led to an increasingly fragmented and diverse literature base. Originality/value This study is the first to review servitization-related supply chains and ecosystems. It contributes insights through an IOR lens to categorise and organise a core set of themes and concepts for servitization-related supply chain and ecosystems research. It identifies research gaps within the extant literature and presents a set of future research directions.

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References

2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review 2001DEFINING SUPPLY CHAIN MANAGEMENT 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage 2002Case research in operations management 2015Institutions and axioms: an extension and update of service-dominant logic 2004Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet 2013Industry Platforms and Ecosystem Innovation 1999Buyer-Seller Relationships in Business Markets

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